Customer Care Representative

 MZRINEL ENGINEERING LIMITED 22-Apr-2016 ₦60,000 - 100,000 LAGOS , OGUN , OND   Administrative   Business Development  

Mzrinel Engineering Limited is a multi-disciplined consulting firm in the areas of engineering design, land surveying and construction management. Mzrinel Engineering was established in 2013 in response to a growing need to assist small and medium sized companies that may not have the financial resources to retain a full time safety professional. Our approach has been one-stop-shopping, within the health and safety discipline. The firm offers services in training program development and delivery, training needs assessments, program and facility audits, industrial hygiene sampling and program writing, as well as supplying health and safety related products through agency agreements with a variety of manufacturers.

Job Purpose:

To receive and respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility.

Responsibilities

  • To accurately collect and record customer information, and where necessary, complete timely referrals to either internal or external service points using agreed means of information transmission.
  • To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times.
  • To receive and process 'follow up' information about previous requests and reports and to update systems as appropriate.
  • To use contact centre software applications and other electronic information systems appropriately and in accordance with procedure.
  • To liaise with other departmental staff, partner organisations and external service providers
  • To be able to quickly identify situations requiring specialist information and direct customers appropriately.

Qualifications & Requirements

  • OND/HND/Bachelor’s degree in a relevant discipline.
  • At least 1-3 year of working experience.
  • Good communication skills.
  • Have an interest in helping people.
  • Like working as part of a team.
  • Well-presented, polite and tactful.

To Apply: Qualified and interested candidates can send their CVs to mzrinelengltd@gmail.com or careerrecruit@mzrinel.com.ng using job title as subject of mail.



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