Employment Nigeria
08-Apr-2016
NIGERIA ,
Customer Service
Huawei is a leading global information and communications technology (ICT) solutions provider. To adapt to the revolutionary transformations taking place in the IT industry. Specifically, Huawei's innovations are extending from telecom carrier networks to the enterprise and consumer businesses, and Huawei will collaboratively develop the cloud-pipe-device business across these fields.
Huawei Enterprise is one of Huawei's three Business Groups (BGs). By leveraging Huawei's strong R&D capabilities and comprehensive technical expertise, we openly cooperate with partners in the enterprise business domain. Our customers are in various types of vertical markets, such as government and public sector, finance, transportation, electric power, energy, commercial businesses, and ISPs. Huawei's leading solutions and services cover IP network infrastructure, unified communications and collaboration (UC&C), and cloud computing & data center.
POSITION : Customer Service Manager
Job Description
Customer service management for smart phone, tablet, data card, mobile wifi, CPE, router, etc.
Expand onsite service network coverage and logistics, optimize spare parts supply to meet TAT KPI
Manage call center, social media support platform, service quality and customer satisfaction, increase service branding and awareness, gather service creative idea and implement
Manage processes and business control of customer service, and proactively work with cross-groups to drive quick solution
Desired Skills and Experience
Minimum BS/MS in Electrical Engineering, Computer Science, Information and Communication Technology or equivalent discipline
5+ years of experience in overall customer service management of mainstream brands, including service centers, spare parts, logistics, call centers, social media support, etc.
Successful experience to support service strategic design and decision
Strong communication and management skills
With positive and serious working attitude
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