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POSITION : Cash Management Operations Manager

Job Purpose

• Assist Unit Head in coordinating, driving and directing effective compliance and operational risk management at the Business Unit level.
• Implement controls within the Business Unit to meet all regulatory and internal requirements
• Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.

Key Responsibilities
Operational Risk (OR) Organization:

• Ensure OR objectives for the year are communicated to and adopted by RPs in their JOs & JDs
• Ensure OR toolkits are embedded within the business (KRI, Phoenix Risk & Loss Module, ORF Optial)
• Disseminate internal policies, regulatory requirements and other OR related communication to the unit in a timely fashion
• Develop / update procedures for compliance and management of operational risk in a timely fashion
• Coordinate and/or undertake periodic self-assessments within the unit
• Undertake periodic OR review assessment on high-risk processes, as required
• Facilitate implementation of OR initiatives for the business unit
• Review OR issues reported by the unit for completeness and accuracy
• Coordinate and consolidate OR issues and loss reporting in Phoenix for prompt escalation to OR Committees
• Ensure significant risks issues (including issues highlighted by Group Internal Audit, external audit, regulators and compliance reviews) are addressed in an adequate and timely fashion
• Source of reference within the business unit in facilitating and promoting the understanding of OR
• Be involved in the risk analysis of a complaint as it could indicate a process-weakness or control breakdown.
• Ensure that all significant OR issues are escalated as required by policy in a timely fashion.
• Double-hat or  act as a backup for Head, CMO
• Performance of BKCSA, GKCSA on Optial before due date (if available) and submission of FORC papers promptly to R&C.
• Reviewing of COPMan checks carried out by Cash Operations RP. Exceptions noted to be escalated to Head Cash Operations and R&C.
• Monthly surprise checks using the agreed UORM checklists to ensure adherence.

Money Laundering Prevention (MLP) and Sanction Procedures:

• May act as Unit Money Laundering Prevention Officer
• Assist BMLPO in ensuring appropriate internal controls and procedures for Money
• Laundering are in place, working as intended and documented
• Assist in the investigation of financial crime risks, where appropriate
• Review and evaluate SAR raised by business for escalation to BMLPO/CMLPO
• Source of reference for MLP related issues and interpretation of policy / regulatory requirements
• Be aware of and comply with Group Policy, Local Laws and Regulations relating to the prevention of Money Laundering and Terrorist Financing

ORF Optial:

• Review new/changed regulatory or policy requirements and consult L&C / ORO on application of regulatory requirement (where necessary)
• Work with RPs, BUH and ORO on control measures and monitoring plan within stipulated timeframe
• Review the quality of the business monitoring and work together with the unit reps to increase quality of monitoring
• Follow up on system triggered reminders on overdue monitoring items (review root cause of items falling due)
• Maintain an updated Country user list. Communicate any additions or deletions of users and user access issues with HUSA
• Source of reference for minor Optial system issues

Business Continuity Planning (BCP):

• Coordinating BCP efforts for the Business Units within responsibility
• Review ad hoc (risk based) review reports on level of testing at BCP site
• Review ad hoc (risk based) review reports on adequacy / efficiency of BCP resource

Reviews / Audit:

• Conduct risk-based ad-hoc reviews together with ORM (where necessary)
• Act as a coordinator for internal/external auditors and compliance reviewers at the business unit level
• Review report on OR/compliance findings and work together with the business unit to close gaps identified.

Training:

• Act as a coordinator in the Business Unit in facilitating and promoting understanding and management of OR by identify training needs on Compliance and OR
• Schedule training calendar according to theme [eKYC, MLP, OR, Compliance, Optial, Phoenix etc]
• Coordinate training effort with bank-wide training plan (where necessary)
• Conduct OR training either as lead or co-facilitator
• Conduct risk awareness training for new policies, procedures and related issues.
• Source for and prepare OR training programmes and materials and customize according to business needs

MIS & Regulatory Reporting:

• Compute and compile for submission daily, weekly and monthly reports of business volumes, KPI and KRI.
• Compile for submission all metrics and ad hoc requests from Group and other major stakeholders.

Investigations:

• Daily review of all open items in Nostro and Suspense accounts with a view to ensuring there are no over-aged items.
• Escalation of all Level 2 and 3 items to the Unit Head.
• Monthly proof of account submission to finance via FCS.

Qualifications and Skills

• A minimum of  a second class Degree in any relevant course.
• Minimum 8 years banking experience in operations.
• Sound knowledge of basic banking operations.
• Understanding of CBN Forex regulations relating to Trade and Exchange.
• Sound knowledge of SCB payment and collection policies.
• Supervisory skills.
• Good communication and PC skills.