Executive Lounge Receptionist at Hilton Worldwide

Employment Nigeria 31-Aug-2016 LAGOS , Customer Service Administrative

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

POSITION : Executive Lounge Receptionist

Job Description

An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested.

Responsibilities
What will I be doing?

As Executive Lounge Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested.

An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
Process accurately check-ins and check-out
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Stay current with all hotel services as well as VIP requests and special events
Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and Guest service
Comply with Hotel security, fire regulations and all health and safety legislation
Executive tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentally-conscience manner

Requirements
What are we looking for?

Executive Lounge Receptionists serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Front Office experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in Executive Lounge in a hotel environment
Multi-lingual.

Sorry the application deadline for this job has elapsed

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Executive Lounge Receptionist at Hilton Worldwide

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