Visa Incorporated a leader in Payments Technology, connecting consumers, businesses, financial institutions and governments in more than 200 countries
POSITION : Director, Account Management, CSS
Description
- Work closely with Business Development and Product team counterparts to understand sales goals and be able to adopt support to meet organizational objectives.
- Identifies processing solutions, processing optimization opportunities and value-added solutions for Clients.
- Help manage the biannual implementation of the Visa Business Enhancements for each endpoint client. Participate in all trainings and discussions for the BER.
- Provides client education on card processing and business parameters, as well as other client specific education based on support trends or new service implementations.
- Serves as the clients’ continuous coach and trainer.
- Serve as an initial escalation point for Regional Signature Clients for day-to-day support of all VisaNet products, services, processing questions and issues.
- Represents client business and processing priorities to internal and external stakeholders for support and account planning activities
- Identify, recommend and monitor, where appropriate, operational cost savings and/or revenue enhancements opportunities for Clients and Visa.
- Provides guidance on Client processing strategies,environments, interfaces and business priorities.
- Stay abreast of new rules, products and services, and industry and technology trends to be able to support Visa strategic goals and Client initiatives.
- Maintain relationship with Clients to understand local market needs and trends and gain insight on the need to enhance the support approach provided.
- Coordinate with other Visa teams to expedite the resolution and implementation of solutions to ensure that all Visa products and services operate at the highest level of performance.
- Work closely with Support Lines, CCM and Project Implementation teams to prioritize projects, issues resolution strategies and be able to support organizational objectives.
- Maintain relationship with internal and external Clients to understand assigned market needs and trends, and gain insight on the need to enhance support approach.
- Advocate on behalf of clients to internal stakeholder organizations including CSS, Sales, Product, Systems, Risk and Legal.
- Ensure required information is logged and documentation is completed and maintain for historical records and auditing purposes into VCSA.
- Provide operational and technical support forservice interruption events
Qualifications
- Strong customer focus.
- Abilities in organizational, conceptual, and logical problem solving.
- Ability to establish productive working relationships with staff and management at all levels.
- Inter-personal skills.
- Maintain a courteous and professional demeanor in all dealings.
- 7+ years of success in client facing roles in the Payments industry
- Degree or equivalent graduate degree/MBA preferred
- Working general knowledge of Electronic Payment Industry Visa systems including authorization and clearing systems, client connectivity, etc.
- Proficiency in Word, Excel, PowerPoint, Outlook, CRM, tools
- Advanced understanding of the payment and data processing industries including industry trends and high-level business drivers.
- Advanced knowledge of product and services and how these impact clients’ business.
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