Vacancy for Technical Key Account Manager at Tetra Pak Nigeria

 Employment Nigeria 04-Nov-2017 LAGOS , Accounting  

Tetra Pak Nigeria manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. 

POSITION : Technical Key Account Manager

Responsibilities

  • Drive and improve our customer’s operational efficiency through the effective resolution of technical issues, proactive sale/delivery of service products and focus on continuous improvement.
  • Work closely with the Field Service Engineers and Technicians to ensure smooth service level delivery to customers
  • Proactively monitor customer's operational performance and drive implementation of improvement activities.
  • Hold regular operational meetings with the customer to review performance based on KPIs and identify improvements/actions.
  • Proactively build relationship, communicate and update customers on issues and opportunities to sustain good working relationships.
  • Responsible to manage and support our Key Customers
  • Maintain regular communication with the customer and manage their expectations with regards to production reinstatement and root cause eradication.
  • Identify, execute and implement sales opportunities for Technical Service Products to meet service product sales/profitability targets and to drive customer profitability and performance.

Qualifications

  • Degree in Engineering, preferably electrical or mechanical or equivalent
  •  5-7 years of relevant experience in managing Technical Sales/ Technical Service
  • Proactive drive resolution of customers issues through effective communication with the regional customers
  • Excellent communication and interpersonal skills
  • Willing to travel and attend to customers enquiries or resolve operational issues.
  • Proven track record in Technical Services / Managing Corporate Key Customers
  • Sound financial and operational experience to manage service contracts with strategic business acumen mindset

Competencies:

  • Financial Business understanding
  • Contract Management, Pricing and commercial conditions
  • Fundamental Selling skills
  • Value based sales
  • Production line functionality & Customer operation understanding
  • System Performance
  • Service Product Portfolio


Sorry the application deadline for this job has elapsed



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