EngenderHealth provides technical assistance, training, and information, with a focus on practical solutions that improve services where resources are scarce. EngenderHealth works in partnership with governments, institutions, and health care professionals to make this right a reality.
POSITION : Information Technology Assistant
Responsibilities
- Provides end user support on EngenderHealth standard software and hardware.
- Provides maintenance of software and hardware assets; upgrades, relocates and tracks hardware (laptop and desktop allocation).
- Works closely with the Global IT team to maintain and optimize the local network/server infrastructure.
- Provides backstopping to the project Monitoring & Evaluation team
Technical Support (70% time):
- Add new users and new resources to the network, making any other configuration changes as needed;
- Assist with the management of EH accounts (locking/unlocking, changing password)
- Perform hardware and software maintenance/upgrades.
- Maintain local area network, including laptops/desktops, switches, wireless access points and servers, by checking status of system operations daily; checking desktops and laptops for optimal performance on a scheduled basis; ensuring virus protection software is updated to current versions and virus definitions.
- Troubleshoot and resolve problems with operating systems and EngenderHealth standard applications, email, local area network, computer hardware and peripherals, printers, VPN access and remote computing, and Internet access.
- Resolve user requests for hardware or software assistance. When needed, escalade issues and work with the rest of the Global Tech Team for resolution. Document problems and resolutions.
- Provide technical assistance for any EngenderHealth conferences, workshops, or trainings held at a field office or at a remote site.
- The Information Technology Assistant is expected to provide the following services on a regular basis:
- Ensure that backup is effectively running on end users’ machines and servers and remedy or report errors to Global IT Team.
- Ensure that antivirus software is being updated and software are up to date on end users’ machines
- Ensure that network communications are up and in good condition (both local LAN and VPN).
- Ensure that local Active Directory is healthy.
- In addition, the Information Technology Assistant is expected to own the following tasks and responsibilities on an as-needed basis:
- Work with local providers (Internet, phone, etc) to ensure the resolution of issues which may arise related to their services.
- Act as a liaison to other local companies, consultants and vendors when equipment repairs are needed.
- Provide technical assistance in the procurement of IT related equipment.
- Provide regular updates to the Global IT Team regarding the status of the office and work closely with them on the resolution of issues as applicable.
Asset Maintenance (10% time):
- Replace basic internal hardware components if necessary (e.g., network interface cards, power supplies, disk drives, etc.).
- Configure and install new and replacement end-user hardware.
- Install and configure all EngenderHealth standard software.
- Track allocation of software and hardware.
- Relocate equipment within the office as required.
Training (10% time):
- Perform technology orientation for all new staff (including full-time, part-time, interns and consultants).
- Other end user training as needed based on project’s needs.
Intranet (5% time):
- Develop and update the Nigeria office intranet pages including, but not limited to, identifying inconsistencies and out-of-date information.
Special projects (5% time):
- Handle tech projects as assigned.
- As well as all other duties as assigned.
Education
- A Bachelor’s degree in Information Sciences (or related field) and 1-year on-the-job training; or 2 to 3 years related on-the-job training, preferably in an international or not-for-profit environment.
- Experience supporting business computing -- MS Office, Internet Explorer, remote computing,
- Familiarity with virtualization especially VMWARE,
- Experience working in and supporting a Windows 7/ Windows 10 environment
- Experience working and supporting Windows server 2008/2012/2016 environment
- Experience replacing basic internal components of computer hardware.
- Familiarity with network security and CISCO firewalls
Skills and Abilities:
- Ability to work independently or with minimal supervision
- Excellent interpersonal skills
- Ability to lift and move computer hardware.
- Good writing skills
- Ability to manage multiple priorities
- Available to travel
Sorry the application deadline for this job has elapsed
