Graduate Regional IT Support Consultant at Search for Common Ground (SFCG)
Employment Nigeria
15-Mar-2018
ABUJA ,
IT and Telecoms
Search for Common Ground (SFCG) is an international non-profit organization that promotes peaceful resolution of conflict. With headquarters in Washington, DC and a European office in Brussels, Belgium, SFCG’s mission is to transform how individuals, organizations, and governments deal with conflict - away from adversarial approaches and toward cooperative solutions. SFCG seeks to help conflicting parties understand their differences and act on their commonalities. With a total of approximately 600 staff worldwide, SFCG implements projects from 55 offices in 34 countries, including in Africa, Asia, Europe, the Middle East, and the United States.
The organization is an exciting and rewarding place to work, with a dedicated and enthusiastic staff that is committed to its mission and values. You will be joining a highly motivated staff with a good team spirit and there will be opportunities to grow in the role.
We are recruiting to fill the position below:
Job Title: Regional IT Support Consultant
Location: Abuja
Job Description
- Search Nigeria is looking for a knowledgeable and experienced Regional IT Support Consultant to assist with strategic and technical ICT support primarily at our Abuja office with extended assistance to our other office locations where necessary.
- The assistance required includes providing first level user, workstation and server support and the consultant is expected to provide his/her services every day of the work week.
- This position will report to the Admin and Procurement manager and work closely with the Human Resource Unit.
Responsibilities
Primary responsibilities include but are not limited to the following:
- Manage overall technology infrastructure.
- Provide professional advice on ICT related purchases
- Install and configure computer hardware operating systems and application
- Oversee system administration function to ensure smooth running and utilization of daily IT operations and service.
- Install and utilize Google Drive for file storage and backup of all Search documents.
- Install printers, copiers, laptops and desktop computers
- Install Meraki Mobile Device Management utility on all devices, Windows, Macs and mobile devices owned by Search.
- Ensure local and server based antivirus softwares are installed and track license for notification of renewal time; conduct routine scanning against threats to normal systems’ running
- Provide user training on common business application and usage of SEARCH’s ICT systems such as training new and current employees on computer software and ICT systems.
- Troubleshoot system, devices and network issues; liaise with ISPs where required. Set up a help desk system to diagnose hardware and software faults and solve technical and applications problems.
Secondary Responsibilities:
- Sustain IT culture at SEARCH for Email and Internet usage by increasing the utilization of Google G Suite for email, calendar, and collaboration.
- Other ICT related tasks that may arise in the course of engagement but limited to agreed contractual terms
- Produce reports as may be requested by Supervisor/Management
- Keep ICT equipment, storage area and work area clean and organized.
- Any other tasks as may be assigned.
Inter departmental collaborations:
- Support Global HR by providing support on BambooHr, create, update and modify users as required by management. Develop relationship with Global Helpdesk for training and and support. .
- Procurement: Assist with online dispatch of RFQs and RFPs, update vendor and other procurement unit related databases
- Inventory: Maintain an inventory database for SEARCH assets in all locations using Cisco Meraki MDM.
- Security: Provide support to the team on online tracking devices e.g. vehicle tracker and CCTV footage
- Admin and Logistics: Provide support as may be required by the Head of the Units e.g. relocation of computer equipment as a result of office or personnel changes
- Program team: Provide IT support during training sessions.
Qualifications
- The candidate is expected to have general PC troubleshooting knowledge and MS SharePoint implementation and user and desktop support.
- Degree in ICT with a minimum of 1 year of relevant professional experience in ICT field
- A recent graduate with at least 1 year general IT practitioner experience.
- Highly organized and systematic with excellent attention to detail.
- Excellent interpersonal and communication skills, both written and oral.
- Excellent cross-cultural communication and working skills, enjoys a multicultural work environment;
Success Indicators
- ISP service is according to the SLA signed with Search
- IT service is available for users in all office locations with little or no service disruptions
- Proactive and efficient support is available to users through Global Helpdesk
- Efficient management of Search’s IT systems and equipment ensuring settings are up to date specifically operating system patches, and security updates.
You are expected to be:
- Ability to perform effectively and efficiently on the job.
- Ability to think logically in a pressurized working environment
- Ability to work well in a team
- Problem solving skills
- Ability to prioritize your workload
- Ability to explain technical issues to non-technical users.
Application Procedure
Interested candidates should please submit their cover letter and current resume/CV through our application system.
Include the following in your cover letter:
- Minimum salary requirements (or current salary)
- How your experience and qualifications fit the requirements,
- Projected start date,
- Where you found this posting.
Sorry the application deadline for this job has elapsed
