Graduate Customer Care Representative At Global Profilers

 Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Customer Care Representative for our client who is an Online Travel Agency.

Job Title: Customer Care

Job Location: Lagos

Responsibilities:

  • Support and provide superior service  to customers via phones, e-mails and faxes as a receiver and caller
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally
  • Effectively deal with job stress, angry callers, and upset customers
  • Use the most appropriate way to communicate with different behaviour types on the telephone.
  •  Apply the elements of building positive rapport with different types of customers over the phone.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  •  Apply appropriate actions to effectively control a telephone call.
  •  Identify voice skills and how to enhance a good telephone presentation.
  •  Meets commitments to customers
  • Other duties as assigned.

Qualification and Experience:

  •   Good proficiency and navigation skills around a PC - including the internet
  •   Excellent keyboard skills - as they usually have to input data into a system
  •  Good telephone manner with a clear speaking voice - as most of the work will be done over the telephone
  • Good communication skills and the ability to build rapport with the customer
  •  Ability to work well in a team
  •  A good first degree or its equivalent in any discipline
  • Certificate in Amadeus
  • Ability to use Amadeus GDS application proficiently is MANDATORY
  • Possession of 1-2 years working experience in an IATA recognised travel agency
  • Good written and oral communication skills

How To Apply:

CLICK HERE TO APPLY ONLINE:

Deadline: 30th October, 2014



Sorry the application deadline for this job has elapsed



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