Customer Service Representative (Lagos or Abuja)

Easy Taxi 08-Jun-2015 ₦30,000 - 60,000 LAGOS , ABUJA , IT and Telecoms

Easy Taxi is the most downloaded taxi app in the world. The application connects taxi drivers and passengers allowing them to experience a fast, convenient and safe ride, with just a tap of a screen.

Our Story

Launched in April 2012, the idea for the application came in June 2011, during the Startup Weekend Rio, in Rio de Janeiro, Brazil. After that, Easy Taxi became a pioneer in online taxi services in Latin America. Currently available in 30 countries and 420 cities, the app has globally redefined taxi booking.

Reporting Line

Team Lead - Customer Service Nigeria

Summary

Responsible for acting as a liaison between customers, drivers and companies. Assists with complaints, orders, errors, billing, cancelations, and other queries. Often serves as the first-point of contact with customers, and thus plays a critical role in exhibiting core brand values and nurturing loyalty.

Key Responsibilities

Engage potential customers by answering product and service questions; suggesting information about other products and services.
Resolve customer complaints via phone, email, and/or other web applications
Recommend potential products or services to management by gathering and collating customer feedback, analyzing customer needs, and sharing insights with the rest of the team
Resolve product or service problems with speed, efficiency, and professionalism; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Contribute to company-wide team efforts to expand customer base and improve the customer experience by executing small customer engagement campaigns, and supporting other departments as needed
Carry out customer surveys and follow ups as directed by the Head of CS
Data Entry: input relevant information by the company into our back office application, and other data / knowledge management tools
Act as service provider to other departments in the daily management of customer and driver relationships and communities

Skills and Qualifications We're Seeking:

BSc/HND in any discipline from a reputable university/polytechnic
Excellent WRITTEN and VERBAL communication and interpersonal skills
Excited about team work, proactive and rigorous learning, and personal growth
Displays can-do attitude and resourcefulness in solving problems
Excellent people skills and an upbeat and enthusiastic attitude.
Strong organizational skills and keen attention to detail.
Proficiency with Microsoft Office Suite (Word, Excel, PPT) recommended (*extra points for proficiency with Google applications)
Interested in working for a startup, where you'll learn fast, fail fast, and continue to develop professionally

Other Considerations

As our way of verifying commitment, all entry-level CS representations will be required to perform night and evening shifts during their first 1-3 months at the company. Please do not apply if you will be unavailable for at least 3 nights and/or weekend days every week.

Interested candidates should click on this link to apply: https://etnigeria.submittable.com/submit/

Sorry the application deadline for this job has elapsed

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Customer Service Representative (Lagos or Abuja)

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