Latest Banking Job at FINCA

Employment Nigeria 09-Jun-2015 IMO , Banking and Finance

FINCA is recruiting for an experienced, motivated and hands-on Customer Relationship Supervisor (CRS) to join FINCA’s start-up microfinance bank in Nigeria. The CRS is a middle manager reporting to the Branch Manager (BM), and is responsible for credit operations (including loan related savings) at the branch for the microfinance bank.

Position: Credit Supervisor

Essential Duties and Responsibilities:

Supervise and mentor the credit team assigned
Assess, review and approve loans as per policy
Developing and executing plans that will allow the branch to achieve their targets and implement branch strategies.
Maintain a quality portfolio for the branch as per set target
Maintain a well functioning filing system at the branch for all loan documents
Analyze, compile and submit reports as per reporting standards
Ensure effective implementation of customer service standards and perform regular meetings with existing and potential customers to identify gaps and potential areas for improvements.

Qualifications and Experience:

Strong credit analysis skills and experience
HND/Bachelor’s degree in Business Admin or related fields
3-4 years of experience in credit operations as a credit officer in Micro-Finance Environment.
Exposure to microfinance desired; experience with group lending is beneficial
Fluency in English required, Igbo language proficiency is beneficial
Proficiency with Microsoft Excel, Word, and Power Point.

Critical Competencies:

Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; continually works to improve supervisory skills.

Analytical - Synthesizes complex or diverse information; Uses intuition and experience to complement data.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Candidate Profile

To perform the job successfully, the candidate should demonstrate the following competencies and qualities:

Commitment to implementing credible credit risk management system within the branch
Willingness to relocate to Owerri, Nigeria and to travel within the country (40% of the time)
Enterprising and self-driven personality with the ability to adapt and acquire new skills
Ability to translate knowledge of business needs into value propositions mutually beneficial to customers and the branch.
Excellent leadership and communication skills
Highly attentive to detail with excellent organizational and documentation skills
Results-oriented, with the ability to motivate the team to be consistent with performance
Strong fit to FINCA’s desired corporate culture and values, and commitment to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity
Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work

How to Apply:

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Latest Banking Job at FINCA

Position: Credit Supervisor

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