Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
Position: Senior Manager, Retail Franchise
Key Accountabilities
Business Planning & Strategy
- Provide insight into Kiosk and AES operations and identify opportunities for improvement
- Generate all related reports, dashboards and present same to management while providing recommendations for continuous improvement based on customer feedback and competition analysis
- Design, development, and documentation of Retail Franchise business continuity plans
- Forecast and project Sales per channel.
- Prepare analysis, budget, business case and motivation necessary for strategy implementation.
- Define and implement the strategy for efficient sales operation at all Airtel Franchise touch points
- Implement and ensure adherence to approved policies and procedures which govern all transactions and dealings at express shops and Kiosks
- Manage relationships with various internal groups in ensuring that service levels are met, and challenges resolved within predefined timelines.
Process, Policy & Governance
- Design and implement Retail Shop & Franchise segmentation and classification
- Effectively drive and manage governance across retail footprint
- Develop young entrepreneurs to manage Retail Kiosks
- Revise and implement Airtel Express Shops (AES) staff operating guidelines
- Implement Mass retail and Retail Franchise Processes and Procedures.
- Implement Franchise Operating Manual.
Project Management
- Ensure cross functional alignment – IT, Network, HR, Finance, SCM, Sales in all retail projects.
- Manage all retail franchise projects
- Coordinate and align Regional Retail and HQ SCM team to all shop project
- Produce Project Plans for Retail Franchise roll out
- Follow Up projects to ensure completion as per timelines.
Financial
- Effectively drive and manage target driven initiatives and projects in franchise and mass retail outlets
- Liaise with Regional team to ensure optimum availability and mix of Airtel products and POS across all Kiosks and franchise showrooms
- Motivate Franchise staff to maximize sales to ensure that all targets are achieved.
- Drive Revenue growth and Profitability of Mass Retail Kiosks and Franchise outlets
People Development​
- Perform independent review and validation of Shop Operations processes
- Develop schedules for training / awareness for Kiosks & franchisee associates.
- Drive excellent service culture in the outlets
Educational Qualification
- First degree or equivalent in a relevant discipline.
- Postgraduate/ professional qualification in a related field will be an added advantage.
- Six (6) to Eight (8) years work experience, with at least five (5) years in a managerial role.
Relevant Experience
- 6 – 8 years of relevant work expérience in Telcom, FMCG, Consumables or Retail
- 6+ years of team management expérience
Knowledge
- Project & Process management
- Retail Franchise operations, structure, policies and procedures.
- Data Gathering and Analysis
- Sales Operations
- Planning and coordination
- Decision making
- Extensive knowledge of Airtel’s products, services and applications
Skill/Competencies
- Reasoning and Analytical Skill.
- Performance Measurement & Assessment Skill
- Supervisory skills
- Communications skills(written and oral)
- Must be solution driven, proactive and have acceptable knowledge of the telecommunications business environment
- Attention to details
- Ability to evaluate needs, and determine what process or procedure would best serve those needs
- Interpersonal skills
Personal Characteristics and Behaviour
- Good presentation skills
- Ready to achieve beyond set target
- Committed to common goals and values of the organizationV
- Team Player; Independent, Confident, and Objective
- Attention to detail/ excellent oral and written communication skills
- Achieving Results, & Delighting the Customer
- Analytical
Other requirements
- Strategic planning
- Relationship management
- Negotiation and influencing skills
- Entrepreneurial
How to Apply
Click Here to Apply
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