Our client is a multinational textile company that produces and distributes fashion fabrics for the African market and African consumers globally. The company’s brands have become an essential part of African culture. Due to expansion, they now have an opening for a Brand Hostess/Fashion Stylist
Position: Brand Hostess/Fashion Stylist
Job Profile
Ensure shop staff operating the store in accordance with the consumer service and brand policies and procedures, to perform all duties with enthusiasm and drive in order to provide excellent service to customers, present the brand and its products to the best. The primary goal is to ensure customers have a pleasant experience.
Key Responsibilities
- Consumer satisfaction by offering second to none fabric, and style advice, how to use print on pattern for our tailoring service & ready to wear collection.
- Diligent size & fit measuring of consumers for our tailoring service.
- Manage the complete tailoring process from front end (customer measurements appointments etc) till back end(tailor appointments and deadlines)
- Handling product complaints
- Ensure that all customers are welcomed and that they receive the best possible service
- Encourage and motivate the staff to offer visitors assistance in various ways
- Ensure informed, trained, instructed shop floor staff on all aspects of the consumer shop floor journey
- Brand-consumer relationships activities
- Consumer centric service approach
- Living the brand
- Maintain and encouraging positive attitudes towards the Consumers, the Brand and the Merchandise
- Ensure highest level of service to customers
- Interact with customers to ensure they have a pleasant experience
- Accommodating consumer requests and assisting on all service levels by telephone or in person
- Finding appropriate products in the store
- Answering any questions they may have (availability, suitability, price, composition etc.)
- Giving styling advice, measuring and executing Tailoring as a Service project
- Being familiar with iPad (social media), local boutiques/POI/Stylist/Tailors and special fashion events
- Being polite, flexible and have the ability to listen and evaluate
- Have a strong command of the English and French language to understand customers’ needs
- Be socially perceptive to understand customers desires and how they may react to different situations
- Lead in store project management of testing products/service concepts, surveys, polls, etc.
- Being an example to the sales staff and providing a proper level of service to customers and potential customers
- Facilitate sales to customers in compliance with all company policies and condition
- Ensure customer service levels are maintained at all times
- Handling consumer complaints
Key Requirements
- Bachelor's Degree in any discipline
- Some experience in Branded Retail Store or fashion department within a large store
- Technical background in Pattern-making cutting and sewing
- Excellent English both written and spoken is a must
- Excellent French spoken is a plus
Key Performance Indicators
- Consumer loyalty database increase
- Percentage complaints fulfilled to consumer satisfaction
- Employee satisfaction
- Number of same consumer visits
- Customer Satisfaction
- Brand storytelling
- OTIF shop floor project management
- In-time delivery tailoring product to tailors
- Informed, trained and motivated shop floor staff
How to Apply
Interested and suitably qualified candidates should forwrd applications with detailed CVs toc.azode@erecnigeria.com
Sorry the application deadline for this job has elapsed
