MANAGER SERVICE DELIVERY

 TALENT RECRUIT 19-Jul-2015 ₦1,000,000+ ABUJA , IT and Telecoms  

MANAGER SERVICE DELIVERY

Our client, a leading Business Process Outsourcing firm, with a strong focus in sub-Saharan Africa is seeking to recruit for the position of Manager Service Delivery

LOCATION – LAGOS

RESPONSIBILITIES

 

  1. Managing and Monitoring of Server & Desktop Uptime.
  2. Managing and Monitoring the IThelpdesk day to day functionalities.
  3. Would be responsible for quality service delivery parameters of Technology at OPCO Location to meet Customer company's Vission.
  4. Need to monitor / conduct proper guidelines to subordinates to improve the overall team performance.
  5. Ensure adherence to Technology processes,policies and procedures are in tact.
  6. Co-coordinating with Client Services and Internal team for any new services and fulfilling as per Business requirement.
  7. Scheduling the seamless migration/upgradation actiivties without any Operation impact.                                                    
  8. Responsible for maintaining 99.95% Data network Uptime and 0% Security breach with up to date security Policy implementation in production.
  9. Planning and Designing for the new products and existing for Migration and Upgradation.
  10. Periodical discussion and sharing of day to day activities for the team synchronisation.
  11. Should be able to forecast monthly / quarterly reporting needs.
  12. Review on departmental plan feasibility with team to align technical needs with those of the organizaton goals and objectives.
  13. Evolve more effective work process to improve and strengthern the technical backbone both self as well as Organisation.
  14. Plan the manpower and infrastructure requirements for the system/It helpdesk team.
  15. Maintenance & administration of  Forward DNS Zone in  Domain Name System(DNS).
  16. Maintenance & administration of Scope, IP Reservation, in   Dynamic Host configuration Protocol (DHCP).
  17. Implementation Windows Deployment Services & creating, Uploading Image  in Windows Deployment Services.

 

Minimum qualification

  • 4-12 Years Experience in Contact center Technology
  •  Hands-on Experience on Systems & Networking Technologies and IT infrastructure management, Process and product Certifications like ITIL, CISCO/Microsoft etc. will be added advantage.    
  • Education: B.E/B.Tech/MCA/M.Sc/ B.Sc/Diploma with additional professional qualifications, specialization certification in the area of contact Center technologies.

.Interested and qualified candidates should send their CV’s to Executivesearch@humantalentrecruit.com not later than 19th July 2015.

 



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