Oracle BRM - Technical Support Consultant

Employment Nigeria 04-Aug-2015 AFRICA , IT and Telecoms

At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.

Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.

We are recruiting to fill the vacant position of:

Position: Oracle BRM - Technical Support Consultant

Role and Responsibilities

Raises support documents/tickets with Oracle support system and follow up for solution
Responsible for configuring modules of OBRM including integrations as per the technical design/specifications
Responsible for handling AR and GL related Financial/Business driven changes and development.
Responsible for creating products, discounts based on business needs
Work in a production support environment to handle BRM application related issues
Adhere to SLA as set by the customer in terms of response/resolution time
The candidate will provide user support and respond to customers queries
Performs root cause analysis for frequently occurring business challenges and develop strategy to resolve them.
Responsible for the installing, configuring and tuning Oracle BRM application Should be able to resolve production core dump issues
Resolve Billing and Invoicing issues.
Should have experience in integrating BRM with Oracle AlA JCAAdaptor
Good experience in BRM discounting and real time pipeline
Responsible for bill runs and invoice generation till it gets completed

Qualification and Requirements

Candidate Should have sound knowledge of Product/Discount Configuration and good knowledge of opcode customization.
Understanding of Intelligent network (IN) concepts, GSM Call flows (Voice & Data and Diameter Protocol.
Candidate should have experience on configuring AA14 Roaming pricings for Interconnect and Roaming Operators.
A minimum of 4-7 years of experience in the implementation/customization of large scale BRM applications
Good understanding of Telecom BSS Billing with hands-on experience on OBRM 7.5
Experience of working on Pipeline Batch rating and Elastic charging engine, Order Flow, Pricing setup, Billing & invoicing, Payments &Adjustments, Billing time Discounts, Dunning ,GL and Third-Party Integrations.
Demonstrates significant level of experience in overcoming and managing difficult and challenging situation.
Good knowledge of RDMS concepts, Java and SQL queries.

General Requirements for this Position

Ability to apply the corporate core values to meet customer expectations and satisfaction.
Ability to provide leadership, sound judgement and supervision
Well developed observational skills and attention to details
Bachelor's degree in computer Science, Telecom Engineering, or related technical field from a recognize university. Masters in MIS will be added advantage
Excellent communication skills in English.
Good customer service skills and desire to work in a collaborative team environment.
Ability to arrange personal and team work routines and practices to make optimum use of time and resources.
Ensure best application of allocated arid available resources
Demonstrate a significant level of experience in overcoming and managing difficult and challenging situation.
Must have good analytical, troubleshooting and problem solving skills
Ensure best application of allocated and available resources.

How to Apply
Interested and qualified candidates should send their applications and CV's to: yanyushuang@huawei.com

Note: Applicants should specify on their applications and CV's the job title they are applying for and should send their CV with their names and job title. Applications that do not follow the instructions will be disqualified.

Sorry the application deadline for this job has elapsed

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Oracle BRM - Technical Support Consultant

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