Oracle Communications Online Mediation Controller - Technical Support Consultant

Employment Nigeria 04-Aug-2015 AFRICA , IT and Telecoms

At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.

Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.

We are recruiting to fill the vacant position of:

Position: Oracle Communications Online Mediation Controller - Technical Support Consultant

Role and Responsibilities

Raises support documents/tickets with Oracle support system and follow up for solution
Coordinates with Oracle support DBA: Technical / Techno-functional teams to implement bug fixes and to deploy the same in production
Provides technical training to existing and new users on new functionalities
Responsible for customers needs analysis, installation, migration, integration, and the deployment of
OCOMC.
Work ins production support environment to handle Oracle OCOMC related issues
Adhere to SLA asset by the customer in terms of response/resolution time
Oracle OCOMC requirement to support production issues, defect fixes, small enhancements and provide fixes on requirement basis
Performs root cause analysis for frequently occurring business challenges and develop strategy to resolve them.
Responsible for CDR processing, reconciliation, addressing and resolving issues related to CDR processing
Work with internal and external clients in Mediation and Billing Operations as well as end users on daily basis.
Prepares status report/s to management as directed.

Qualification and Requirements

Basic Knowledge of Operating systems(Unix/Linux),DB(oracle) and Applications
Should have good working knowledge in UNIX/LINUX environment
Basic knowledge of Shell scripting is must.
A minimum of 4 - 7 years of experience in the implementation of large/small scale Mediation and Offline charging system with Hands on experience particularly in Oracle OCOMC
Hands on experience in integrating OCOMC with OBRM and.other downstream systems.
Good knowledge and exposure to Diameter protocol based online and offline charging interfaces
Knowledge of C/C++ and PLSQL is added advantage
Must have good analytical, troubleshooting and problem solving skills

General Requirements for this Position

Ability to provide leadership, sound judgement and supervision
Well developed observational skills and attention to details
Ability to arrange personal and team work routines and practices to make optimum use of time and resources.
Ensure best application of allocated arid available resources
Bachelor's degree in computer Science, Telecom Engineering, or related technical field from a recognize university. Masters in MIS will be added advantage
Excellent communication skills in English.
Good customer service skills and desire to work in a collaborative team environment.
Ability to apply the corporate core values to meet customer expectations and satisfaction.
Demonstrate a significant level of experience in overcoming and managing difficult and challenging situation.
Must have good analytical, troubleshooting and problem solving skills
Ensure best application of allocated and available resources

How to Apply
Interested and qualified candidates should send their applications and CV's to: yanyushuang@huawei.com

Note: Applicants should specify on their applications and CV's the job title they are applying for and should send their CV with their names and job title. Applications that do not follow the instructions will be disqualified.

Sorry the application deadline for this job has elapsed

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Oracle Communications Online Mediation Controller - Technical Support Consultant

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