Engineers Needed

 Employment Nigeria 13-Aug-2015 LAGOS , Engineering   IT and Telecoms  

Swift Networks - Our company is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP - VPN services to both residential and enterprise subscribers.

We are recruiting to fill the position of:

Position: Technical Support Engineers - FTTx


Job Objective

  • To be part of the driving force of Swift’s business performance in the FTTx Unit, accountable for project/customer retention, brand awareness and new project delivery.

Key Output

  • Deliver new business opportunities among assigned FTTx tasks
  • Able to use good communication skills to achieve customer retention within the business.
  • Ensure all customer queries are attended to and resolved promptly
  • Delivery of timely FTTx solutions to exceed customer expectations
  • Manage existing and new customers to position the company as a partner of choice
  • Contributes to team effort by accomplishing related results
  • Able to work under pressure and on shift basis (Weekends and Public Holidays inclusive)
  • Carry out other assigned responsibilities by the head of unit.
  • Implement sales plans and provide customers with reliable FTTx experience
  • Treat our customers with dignity and respect with the aim of guaranting quality experience from purchase to service usage

Knowledge, Skills and Competence

  • Persuasion, tenacity and willingness to learn
  • A good First Degree, not less than a 2:1 (Second Class (Upper)) in a related discipline from a reputable university.
  • Ability to work under intense pressure and meet tight timelines
  • Time management and Excellent communication skills
  • Strong relationship management skills
  • Minimum of 3 years cognate experience on customer service/field support for enterprise solutions/FTTx


How to Apply
Click here to apply 

 

 



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