Senior Manager - Network Assurance

Employment Nigeria 19-Aug-2015 LAGOS , IT and Telecoms Managerial

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.

We are recruiting to fill the position of:

Position: Senior Manager - Network Assurance

Job Purpose

Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC).
The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.

Key Accountabilities
BSS/Transmission/Core:

Track and record service assurance impacting outages
Trigger Service Assurance sign-off
Follow through to ensure completion of Service Assurance sign-off
Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner
Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
Assurance of parameter data/change requests for active
Interface with different Network domains to ensure tracking of Service Assurance impacting outages

Assurance Reports for both (Active & Passive) elements within BSS/Transmission/Core

Ensure timely reporting from partner NOC as per contractual and agreed timeline
Follow through for on-demand assurance reports
Generation of reports to measure, analyze and improve NOC management process

Management of Change end-to-end

Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.

3rd Party Follow up

Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

Coordination between TowerCo and Manage Service Partner NOC

Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

Governance:

Drive daily outage sign-off between active and passive partners
Partner NOC KPI monitoring and sign-off
Develop updated Quality Assurance methodologies using in-house or external resources
Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
Audits all network elements (NEs) current DBs (i.e. MSC/MSS, MGWs, Transport /BSS/BTS/Cells, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively
Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services

Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills:

Network Audit and functionality testing
Business analysis
Analytical, Statistical and Presentation skills
Sound MS Excel skill
Knowledge of Performance managements systems/tools/support systems
Bachelor of Engineering or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
Expert on Mobile Network Operations Assurance (BSS/Transmission/Core)
Vendor Management
Project Management

Relevant Experience:

Minimum 3 Vendor Management experience
Minimum 4 years BSS/Transmission experience
Minimum 5 years Network Assurance experience
Minimum 10 years’ experience in a GSM/Mobile company
Minimum 6 years Network Operations Assurance in Telecom

Other requirements:

Integrity
Innovative
Analytic
Multi-tasking
Attention to details
Good negotiator
Professionalism

How to Apply
Click here to apply

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Senior Manager - Network Assurance

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