Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.

In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.

Position : Senior Manager - Regional Operation

 Job Purpose

To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria  business objectives and targets
To support the development of line reports, including individual performance management, assessment, development courses, on the job training and individual coaching for the team.
To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement

Accountabilities

Business Objectives

To ensure Airtel Nigeria meets  required targets, budgets and SLA/KPI performance criteria within defined area of scope, so as to meet their strategic business needs
Use excellent stakeholder and vendor management skills to ensure effective and efficient delivery of requirements in a      commercial and politicized environment.
Lead by example and secure usage of global process, methods and tools
Ensure department exercise appropriate cost controls for cost center and that it is delivery best value
Measure, evaluate and improve the performance of the Regional Operations Team
To ensure the Network Operations delivery strategy meets the immediate and long term scalability and performance goals of the business within Airtel Nigeria
Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.

People Management

Conduct team meetings and 1-2-1 with team members on a regular basis. Interview and recruit staff when required to      deliver the resorting plan for the team
Responsible for coaching, competence development and line management support of assigned team, including      adherence to performance development & management process in line with business and strategic objectives. Manage performance concerns and implement plans for improvement
To escalate problems and expected challenges in good time to enable solutions to be implemented. Where not possible, to manage relationships with relevant stakeholders ensuring that messages are clear and transparent and action plans are put in place to mitigate any risk
To lead by example and promote the Airtel core values and principles. Encourage activities and events to promote teamwork

 Skills and Experience

Educational Qualifications and Functional / Technical Skills

Bachelor’s degree in Engineering/Science with Minimum of 5 years relevant working experience
Sound knowledge of Mobile Network O&M
Analytical and Presentation skills
Strategic negotiation skills

Relevant Experience

Considerable experience in a managerial position within the Telecom industry (7 Years Min) – Essential
Good knowledge GSM Network Operations
Proven ability to manage large scale technical resources and third parties – Essential
Experience of working in a highly complex, high availability service environment, serving both internal and multiple      external customers on a significant commercial scale
Experience of working in matrix managed and multi-project environment with the ability to work effectively at different levels of the organization and network across functions –  Desired

 Other requirements

To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve      customer service level agreements contributing to the overall Airtel Nigeria  business objectives and targets
To support the development of line reports, including individual performance management, assessment, development      courses, on the job training and individual coaching for the team
To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement.

Position : Manager -  Passive and Active Partner Governance

 Job Purpose

Responsible for Passive and Active Partner Governance, follow up on major escalated failures until resolution, Control the implementation of all job orders that take place within the network, generate daily reports of failures exceeding defined KPI, and follow through on all customer complaints.

Key Accountabilities

Operations

Validation/Auditing the processes and procedures across strategic partner operations
Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.
Supervise software roll-out after first node implementation
Audit Network configuration to ensure that all the nodes are running with latest software.
Supervise and conduct acceptance test for all the new nodes to be integrated to the network.
Leading/Guiding the MS team during hardware and software change implementation.
Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New      Year etc), Bombed/burnt sites restoration.
Project manages MS transition.
Provide support for all RAN related issue coming from customer and Customer Service Delivery.
Provide technical governance with Managed Services partners.
Follow up on the reported problem.
Ensure that all the services providers strictly follow the SLA and report any deviation.
All network changes/configuration are  documented and follow through.
Provide regular update on the state of the network
Sign off of all network outages

Prepare and manage the Annual Operating Plans (AOPs) OPEX (Operating Expenditure) for all the active and passive network systems in Airtel Nigeria (Financial)

Prepare Annual Operating Plan compilation for active requirement  for Airtel Nigeria Networks
Prepare annual budget for additional spares base on network dimension

 Reporting

Provide Emergency/Monthly/weekly network reports
Measure KPIs of the Networks and report  variance

 Supervision

Monitor Network node availability
Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times

Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

Bachelor’s degree or HND in Engineering or any related applied science field

Relevant Experience

At least 5 years Networks Operational experience in GSM environment.
Technical knowledge on Network Elements (Switching Systems, RAN, MPBN and SIGTRAN)
Basic troubleshooting skills on Network Elements.
Experience in different network vendor area, such as Ericsson, Huawei, NSN etc.

 Other requirements

Good Team spirit.
Action oriented.
Attention to details.
Accuracy
Personally motivated.
Proactive spirit
Getting it right the first time.

Position : Manager: International POP and Satellite Enterprise

Job Purpose

Control, Manage and Support day to day operations and maintenance of the international traffic, satellite traffic and enterprise network to ensure optimum transmission network availability, excellent customer experience, delivering operational excellence with most cost optimized model in the world.

Key Accountabilities

Day to day management of all Network Operations & Maintenance Strategic Partners (SPs) to deliver optimal availability and perpetual quality (Customer)

Review of Low level connectivity Solution Design for each international traffic, Satellite design and Enterprise customer for best uptime
Delivery of IPLC leases lines for Enterprise team by coordinating with Submarine providers.
Cross connection coordination for new international or domestic lease lines with partners to do provisioning in time.
Day to day Escalation handling of Uptime Monitoring
Day to day troubleshooting with partners for quick resolution of enterprise complaints, international traffic complains as enterprise team do not have anybody for transmission operations.
Change management for all the transmission related network upgrades.
Design of future plan for preventing reoccurrence

Drafting,owning and implementing the international traffic, satellite traffic and enterprise traffic in accordance with the preventive maintenance & Escalation procedures.
Periodic audit of all international traffic, enterprise traffic and satellite domains
Spares management to ensure availability of both critical and non-critical spares
OEM and MS partners Service Provider Service Level Agreement management
Incidence management recommendation follow up of downtime/issues
Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery  and IT teams
Ensure all regional Requirements and deliverables of international and enterprise traffic Operations and Maintenance are met.

Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)

Create and Ensure adherence to Governance Model.
Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all international and local MS partners and Transmission SPs services
Institute service level agreement measurement methodology to ensure all Transmission SPs are accurately measured, rewarded and penalized accordingly.

Regulatory Compliance

Ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.

 Partner & Contract Management

Ensure all processes for effective management of Partners.
Identify processes that will continually improve efficiency of delivery of Key Performance Indicators

 Build a capable and motivated team at Airtel to create a high performance team environment

Recruit the right talent in consultation with function head, as per defined recruitment guidelines
Develop and motivate team members through structured training and on the job coaching
Establish performance expectations and regularly review individual performance
Recommend appropriate rewards and recognition

Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

Bachelor of Electrical /Electronic Engineering, Computer Science or Telecoms Engineering (Master’s Degree in Engineering a plus)
Sound knowledge of Mobile Network O&M
Analytical and Presentation skills
Strategic negotiation skills

Relevant Experience

5 -7 years of varied experience in operation and maintenance in the Telecom industry
4-6 years managerial experience in a GSM/mobile company
With at least 3 – 5 years hands on experience in various international traffic routing.
Enterprise traffic and satellite operations

Other requirements

Tactical disposition in decision making and managing resources
Logical decision making abilities
Flexible and dedicated
Ability to innovate and deliver value to business 
Ability to manage an outsourcing partner to effectively deliver on service level agreements
Ability to motivate and lead both internal and external partners
Impeccable integrity and character
Go-getter
Communication Skills
 Cost, process and automation Innovation

Position : Manager - Transport Network Assurance

Job Purpose

Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC). The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance

Key Accountabilities

Network Assurance - Transmission (Fiber/Microwave/MPLS/VSAT)

NOC Alarm handling for active elements and monitoring partner 
Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
Assurance of parameter data/change requests for active
Track and record service assurance impacting outages
Trigger Service Assurance sign-off
Follow through to ensure completion of Service Assurance sign-off
Interface with different Network domains to ensure tracking of Service Assurance impacting outages

 Assurance Reports for both (Active & Passive) elements within Transmission

Ensure timely reporting from partner NOC as per contractual and agreed timeline
Follow through for on-demand assurance reports 
Generation of reports to measure, analyze and improve NOC management process

 End-to-End change control across Transport network

Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.

 3rd Party Follow up

Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

 Coordination between Manage Service Partner NOC

Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

 Governance

Drive daily outage sign-off between active and passive partners
Partner NOC KPI monitoring and sign-off
Develop updated Quality Assurance methodologies using in-house or external resources
Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
Audits across all Transport network viz: Fiber/Microwave/MPLS/VSAT etc.
Conducts regular and ad-hoc check for Transmission configurations

Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
knowledge of Mobile Network Transmission Operations (Fault and Configuration Management)
Vendor Management
Project Management
Network Audit and functionality testing
Business analysis
Analytical, Statistical and Presentation skills
Sound MS Excel skill
Knowledge of Assurance managements systems/tools/support systems

Relevant Experience

Minimum 7 years’ experience in a GSM/Mobile company
Minimum 6 years hands-on Transmission Operations & Maintenance experience in Telecom
Minimum 2 years Vendor Management experience
Minimum 4 years Transmission Operation Assurance experience

 Other requirements

Attention to details
Good negotiator
Integrity
Innovative
Analytic
Multi-tasking
Professionalism

Position : Senior Manager - Network Assurance

Job Purpose

Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC). The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.

Key Accountabilities

BSS/Transmission/Core

Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner 
Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
Assurance of parameter data/change requests for active
Track and record service assurance impacting outages
Trigger Service Assurance sign-off
Follow through to ensure completion of Service Assurance sign-off
Interface with different Network domains to ensure tracking of Service Assurance impacting outages

 Assurance Reports for both (Active & Passive) elements within BSS/Transmission/Core

Ensure timely reporting from partner NOC as per contractual and agreed timeline
Follow through for on-demand assurance reports 
Generation of reports to measure, analyze and improve NOC management process

Management of Change end-to-end

Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.

3rd Party Follow up

Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

 Coordination between TowerCo and Manage Service Partner NOC

Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

Governance

Drive daily outage sign-off between active and passive partners
Partner NOC KPI monitoring and sign-off
Develop updated Quality Assurance methodologies using in-house or external resources
Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
Audits all network elements (NEs) current DBs (i.e. MSC/MSS, MGWs, Transport /BSS/BTS/Cells, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively
Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product service

Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
Expert on Mobile Network Operations Assurance (BSS/Transmission/Core)
Vendor Management
Project Management
Network Audit and functionality testing
Business analysis
Analytical, Statistical and Presentation skills
Sound MS Excel skill
Knowledge of Performance managements systems/tools/support systems

 Relevant Experience

Minimum 10 years’ experience in a GSM/Mobile company
Minimum 6 years Network Operations Assurance in Telecom
Minimum 3 Vendor Management experience
Minimum 4 years BSS/Transmission experience
Minimum 5 years Network Assurance experience

 Other requirements

Attention to details
Good negotiator
Integrity
Innovative
Analytic
Multi-tasking
Professionalism

Position : Manager - Core Network Assurance

Job Purpose

Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC).The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.

Key Accountabilities

Core (CS/PS)

Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner 
Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
Assurance of parameter data/change requests for active
Track and record service assurance impacting outages
Trigger Service Assurance sign-off
Follow through to ensure completion of Service Assurance sign-off
Interface with different Network domains to ensure tracking of Service Assurance impacting outages

 Assurance Reports for both (Active & Passive) elements within Core

Ensure timely reporting from partner NOC as per contractual and agreed timeline
Follow through for on-demand assurance reports 
Generation of reports to measure, analyze and improve NOC management process

 End-to-End Management of Change Control within Core domain

Effective management of change requests for Core Network elements by monitoring and ensuring closure of approved change requests as planned.

 3rd Party Follow up

Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

 Coordination between TowerCo and Manage Service Partner NOC

Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

 Governance

Drive daily outage sign-off between active and passive partners
Partner NOC KPI monitoring and sign-off
Develop updated Quality Assurance methodologies using in-house or external resources
Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
Audits all network elements (NEs) current DBs (i.e. HLR/TSS/MSC/MSS, MGWs/TGW/SGSN/GGSN etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively
Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services

Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

Bachelor of Engineering or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
Expert on Mobile Network Core Operations (Fault and Configuration Management)
Vendor Management
Project Management
Network Audit and functionality testing
Business analysis
Analytical, Statistical and Presentation skills
Sound MS Excel skill
Knowledge of Core Network Assurance Managements systems/tools/support systems

Relevant Experience

Minimum 7 years’ experience in a GSM/Mobile company
Minimum 6 years Core Network Operations & Maintenance in Telecom
Minimum 3 Vendor Management experience
Minimum 4 years Core Operation Assurance experience

Other requirements

Attention to details
Good negotiator
Integrity
Innovative
Analytic
Multi-tasking
Professionalism

Position : Manager: Business Support - RAN

Job Purpose

The main activities of the RAN Business Support Function will be to support Airtel RAN customer complains quick resolutions and improve revenue. 

Support in design, monitoring, troubleshooting, wireless networking, configuration, routing, and load balancers. Strong ability to lead a RAN team, communicate with all levels of the organization, and anticipate potential problems, and solutions for potential and occurring issues, is required. This is a fast pace environment that require quick thinking, and rapid solutions.

Key Accountabilities

RAN Implementation & Support

Maintains and implement RAN “BSC/RNC/Node B/RBS” environment by providing onsite hardware and software system support; identifying system improvements; upgrading, installing, and configuring systems; monitoring system performance.
Support to reach quality performance of RAN equipment in Airtel network
Support daily business operations performed by RAN Engineers during the resolution of critical matters.

 RAN Planning & Optimization

Coordinates with Planning, Optimization and Performance section for all required configuration changes.
Ensure the availability of RAN network of Airtel
Handling of emergencies outages in RAN domain “BSC/RNC/NodeB/RBS”
RAN “BSC/RNC/NodeB/RBS” recovery from major failure

Network Operations                                                                               

Manage all network operation and maintenance tasks related RAN for Airtel Network.
Organize the activities with other stakeholders in order to meet Airtel’s requirements.
Implementation of urgent network changes to meet network KPIs and improve revenue.
To implement effective monitoring procedures
Daily routine maintenance and performance on the network
Supporting field engineers in troubleshooting daily Node-B and RBS faults when require

Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

BS or MS in Electrical Engineering, Electronics Engineering, Telecommunications. 

Relevant Experience

A minimum of 8 years work experience in the Telecoms environment
Product knowledge within the indicated solution area 
Knowledge about Ericsson business processes and organization. 
Good knowledge about RAN design and dimensioning. 
Good Knowledge on IP Networking and design 
Good Knowledge on network evolution and standards bodies 3GPP, ITU. 
Must have good and strong telecommunications radio knowledge in RAN domain

Other requirements

Strong problem solving and decision making skills 
Ability to draw conclusions from complex technical data 
Excellent product/services knowledge within the area of responsibility (including working knowledge) 
Knowledge about our competitor’s product/services within the area of responsibility 
Very good computer literacy 
Strong analytical capabilities and troubleshooting
Strong customer orientation 
Ability to command the attention and respect of senior personnel in the customer 
Good Ericsson organization knowledge 
Customer knowledge about internal as well as external customers and awareness of their situation and needs. 
General Process knowledge - to be familiar with Ericsson’s processes and procedures and to have the knowledge of processes outside the own field of expertise. 
Business knowledge - to have knowledge in business and financial awareness to ensure understanding of the implications of revenues

Position : Manager: Fibre, OSN, DXX, DWDM Operation

Job Purpose

Control, Manage and Support day to day transmission operations and management of the fiber network, Tellabs and OSN Dxx/DWDM network operations to ensure an optimum  network availability, excellent customer experience, delivering Operational excellence with most cost optimized model in the world.

Key Accountabilities

Day to day management of all national and Metro fiber, Huawei ODN/DWDM and Tellabs Dxx/DWDM Network Operations & Maintenance with Strategic Partners(SPs) to deliver optimal availability and Perpetual quality ( Customer)

Resolution drive for Fiber cuts & Service rerouting in the event of failures
Operational Planning for Proper redundancy for links
Traffic planning & provisioning
Create and Review plan for service provisioning then coordination with each MS Partner/POI partners.
Physical cross connection coordination.
Day-to-day Utilization monitoring and trigger to Upgrade/Rectify/Govern the partners to resolve issues.
Uptime Monitoring & Troubleshooting with partners.
Traffic cutover implementation on the newly created/Upgraded Transmission network.
End-to end operational management of the National and Metro fiber in accordance to the set availability.
Drafting, owning & implementing the Huawei and Tellabs SDH/DWD frequency and channel/traffic cross connection for robust diversity.
Endure fiber cuts are attended to and restore within the set MTTR.
Ensure preventive maintenance & Escalation procedures of fiber networks and the active nodes are implemented.
Periodic audit of all ASON/DWDM and SDH  channels and cross connections domains
Spares management to ensure availability of both critical and non-critical active spares
Ensure Huawei OSN/DWDM and Tellabs SDH Service Provider Service Level Agreement management are met.
All Incidence management recommendation and follow up of both national and metro fiber incident including Huawei OSN/DWDM and Tellabs SDH.
Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery  and IT teams
Ensure all regional Requirements and deliverables of Huawei OSN/DWDM and Tellabs SDH Operations and Maintenance are met.

Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)

Create and Ensure adherence to Governance Model.
Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all MS partners and OEM vendors 
Institute service level agreement measurement methodology to ensure all Huawei OSN/DWDM and Tellabs SDH’s are accurately measured, rewarded and penalized accordingly.

Regulatory Compliance

Ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.

Partner & Contract Management

Ensure all processes for effective management of Partners.
Identify processes that will continually improve efficiency of delivery of Key Performance Indicators.

Build a capable and motivated team at Airtel to create a high performance team environment.

Recruit the right talent in consultation with function head, as per defined recruitment guidelines
Develop and motivate team members through structured training and on the job coaching
Establish performance expectations and regularly review individual performance
Recommend appropriate rewards and recognition

 Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

Bachelor of Electrical /Electronic Engineering, Computer Science or Telecoms Engineering (Master’s Degree in Engineering a plus)
Sound knowledge of Mobile Network O&M
Analytical and Presentation skills
Strategic negotiation skills

 Relevant Experience

5 -7 years of varied experience in operation and maintenance in the Telecom industry
4-6 years managerial experience in a GSM/mobile company
 With at least 4 – 5 years hands on experience in various fiber network implementation and Huawei OSN/DWDM and Tellabs SDH.

 Other requirements

Tactical disposition in decision making and managing resources
Logical decision making abilities
Flexible and dedicated
Ability to innovate and deliver value to business 
Ability to manage an outsourcing partner to effectively deliver on service level agreements
Ability to motivate and lead both internal and external partners
Impeccable integrity and character
Go-getter
Communication Skills
Cost, process and automation Innovation

How To Apply

Interested and suitably qualified candidates should click here to apply online.