Capricorn Digital Limited is a digital solutions and distribution company that supports the growth of agents, merchants, entrepreneurs and/or small and medium sized businesses through the efficient and effective distribution of digital products and services utilising its extensive distribution network across Nigeria.
Capricorn Digital Limited is recruiting to fill the position below:
Position : Customer Service Representative
Description
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Tasks
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Perform customer verification
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Education and Experience
OND/HND/B.Sc. holders
0-2 years customer service experience
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Ability to type
Knowledge of administrative procedures
Numeric, oral and written language applications
How to Apply
Interested and qualified candidates should send their CV's to:careers@capricorndigi.com with the position title as the subject.
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