Business Operations Manager at RS Hunter

Employment Nigeria 12-Sep-2015 LAGOS , Administrative Business Development

At RS Hunter we believe our clients have the resources, what we do is to galvanize, advice and, partner with our clients to understand the peculiarities of their businesses and then find the best solutions and best HR strategies that work.

Our starting objective is to focus on small business and while providing support to larger organizations in the areas of recruitment and executive selection.

We are recruiting to fill the position below:

Position : Business Operations Manager

Job Description

Lead and develop team leaders or travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimizing performance
Proactively identify and implement solutions to constantly improve service levels and performance
Oversee the company’s local Call Management System to improve operations efficiency and optimize client service delivery
Guide, rectify and lead the team to perform world class travel solutions
Handle the complete operations of the business including business development and revenue management
Provide management and motivation to the operations team.
Ensure a high level of cooperation/communication between teams, among the operations functions and with all functions in the organization. (e.g account management, finance, sales and IT)
Lead, coach, mentor and empower direct reports to meet the operational goals
Manage, motivate and provide direction to direct reports to achieve agreed targets
Maximize team productivity through ongoing reporting, feedback and counseling
Goal setting, review and appraisal process of team leaders
Constantly drive direct reports to achieve their personal and team KPI’s
Monitor and provide feedback on a daily and weekly basis
Complete monthly individual reviews with direct reports and frontline travel consultants covering their KPI’s and defining resulting action items and/or personal development plans
Provide performance counseling where necessary, both reactively to improve performance and proactively to foster professional development
Monitor and report on all issues pertaining to the operation, escalating and closing off all risks
Assist in the development of operational policies and procedures
Manage Client Service Levels
Provide the highest levels of service delivery to clients and stakeholders
Manage daily service levels across all communications channels
Ensure in coordination with account management, that all team members are aware of client travel policy and service level requirements and participate in client meetings when required
Ensure all transactions are charged and that open transactions are investigated and processed in a timely manner
Create a Customer First culture and manage culture Change
Provide and maintain a safe working environment, equipment and systems of work (Health & Safety)
BSP monitoring, management and reconciliation
Ticketing credit control ascertaining, monitoring and management
‎Management of ticketing staff
Training scheduling for ticketing staff
GDS relationship management

Experience

4 -5 years, with at least 2 years managerial experience.
A good hands-on knowledge of the following and relevant industry experience will be an added advantage;
BSP - Billings and settlement platform
IATA reconciliation
Ticketing Processes
Operational trainings
Global Distribution System (GDS) management.

How To Apply
Interested and qualified candidates should send their applications to: vacancy@rs-hunter.com

Sorry the application deadline for this job has elapsed

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Business Operations Manager at RS Hunter

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