Vacancies at Ascentech Services Ltd

Employment Nigeria 22-Sep-2015 LAGOS , Engineering IT and Telecoms Administrative

Ascentech Services Ltd - Our Client, an employers in the ISP industry is seeking to hire the following for their Port Harcourt branch:

Position : Executive - Shop Operations

Responsibilities:

First line interaction with customers
Ensure customers queries/requests/concerns are attended, documented and reported to the management
Follow up with relevant department should in case there are any delays, escalate at deviations
Connect with customers and maintain cordial relations in the interest of the business
Responsible for stock and cash management at the shop
Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
Ensure efficient operations at shop by coordinating remedies of issues affecting operations
Ensure customer services attitude is exemplified by actions and initiatives
Motivate contribution from colleagues to ensure Customer Delight
Adopt standards for business activities/processes and ensure adherence
Ensure daily operational reports are prepared and submitted in time
Share improvisations with Management which can be replicated at locations/processes

Reporting to:

Direct Supervisor – Shop operations/ Functional – Territory Sales Manager

Knowledge and skills:

Customer Focused, result-oriented, zeal for initiative with speed, leadership quality and team handling capacity, energetic and assertive, customer query solving skills, Excel knowledge is a must.
Should have Planning and Organizing skills, Proven Achiever, Should have sharp Business Acumen

Qualifications:

Candidates should have at least a Higher National Diploma/Bachelor’s degree in any discipline and MUST have completed NYSC. Candidates should have at least 2 to 5 years of experience in a similar profile

Position : Supervisor Technical Support Group

Responsibilities:

Manage, motivate, and develop Technical Support Group
Responsible for line management, with effective and innovative leadership attributes
Monitor ticketing management portal, job allocations/ assignments and individual team members’ performance
Model best practice reflecting fairness and equality in all aspects of the role
Adhere best team practice to ensure excellence service delivery within time frame
Generate and share daily report on team performance and unique/peculiar issues observed in network
Inform management of recurring problems and its impact
Promptly report any incident, errors, event or deviation from deployment plans
Identify and escalate situations requiring urgent attention to appropriate department
Strong appreciation of the of the impact of processes and performance on customers

Reporting to: HOD-CSG

Knowledge and skills:

Computer knowledge, internet and tech savvy, customer query resolving skills, sales acumen, customer-focused, Excel knowledge is a MUST.

Languages: Hausa, Yoruba, Igbo & English

Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications and MUST have completed NYSC.
Candidate should have at least 3 to 5 years of experience from in a leadership profile from any IT/Telecom company

Position : Engineer – Onsite Technical Support

Responsibilities:

Manage incidents; respond to requests for technical assistance in person, via phone & email
Responsible for supporting post-sales customer activity remotely and onsite
Responsible for carrying out detailed site survey & maintain proper documentation
Perform installation and implementation and network integration at customers’ site
Promptly investigate, resolve & report any incidents, errors, events or deviations
Ensure installations, maintenance & troubleshooting is carried out within agreed OLA
Responsible for resolving concerns on signal strength, signal to noise radio and similar parameters in accordance with the company’s approved standard
Share insight and appropriate action against bandwidth consumption, virus infection and security threats
Track and route problems and requests and document resolutions
Prepare daily activity reports
Inform management of recurring problems

Reporting to:

Direct – Supervisor Technical Support Group; Functional – Territory Sales Manager

Knowledge and skills: Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.

Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC
Candidates should have at least 1 to 3 years of experience in a similar profile

Position : Engineer – Inshop Technical Support

Responsibilities:

First line contact, providing technical assistance to all walk-in customers at shops
Assist in after sales device setup, installation & configuration processes for new subscribers
Create a positive customer experience
Assist/guide customers to handle different hardware/software application as required
Perform diagnostics/troubleshooting, repairs and upgrade on all the access devices
Liaise with device and terminal unit, for all hardware errors and related replacement cases
Document helpdesk tickets/resolutions, and maintain defective device inventory list for shop
Recognize areas and forward plans for internal improvement to the Territory Sales Manager

Reporting to: Customer service/Technical Support Group

Knowledge and skills:

Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.

Qualifications:

HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC. Candidates should have at least 1 to 3 years of experience in a similar profile

How To Apply

Please forward your CV in PDFor MS Word formats indicating the position they are applying for as the subject to efe.opia@ascentech.com.ng

Sorry the application deadline for this job has elapsed

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