Career Opportunity at Standard Chartered Bank Nigeria

Employment Nigeria 17-Sep-2015 PORT HARCOURT , Managerial Customer Service

Standard Chartered Bank Nigeria We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the position below:

Position: Relationship Manager, Priority

Job ID: 485472
Job Function: Retail Clients
Regular/Temporary: Permanent
Full/Part Time: Full time

Role
Client deepening and retention:

Portfolio of “high-value” Priority Clients besides other clients
Engage Priority & hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
Meet clients when required (ie once a month)
Prepare and educate clients to interacting via Mobile/Web, Client Centre
Covers for members of Priority Team when they are not available (team)

Engaging an Deepening Activities
Methodically engage (remote):

Needs/anchor products
Individual banking products (Deposits, Wealth Products, Mortgage, Credit Cards)
Have complete knowledge of the clients in terms of the profile & assets
Create analytics-backed next best conversation

Meet & deep sell (remote & in person)

Needs/anchor products
Individual banking products (Deposits, Wealth Products, Mortgage, Credit Cards)
Have complete knowledge of the clients in terms of the profile & assets
Create analytics-backed next best conversation
Meet in person to meet advisory needs(once a month/quarter)
Connect client with specialists
Set up products
Conduct/connect for periodic KYC
Conduct fulfillment & activate
Service (remote)
As needed by clients
Refer most servicing activities to Client Service Managers
Acquiring on referrals 1. Connect & prepare (remote)
Needs/anchor products:
PL, CASA, CC, Wealth Products
Connect & start up referred leads
Explain proposition & requirements in full
Meet, listen and determine further needs
set up anchor products & initiate cross-sell
Conduct/connect for KYC
Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
Conduct fulfilment & activate

Product Broadening:

Internal stakeholder engagement skills
Closing deals
Ability to drive and manage client interaction
Communication and presentation skills
Negotiation and objection handling
Client training on digital solutions
Enhanced multi-product Priority knowledge
Market and competition knowledge Client engagement
Needs-based relationship deepening skills
Presentation and soft skills tailored to engaging Affluent Clients
Branch Banking risks & Processes Journey completion
Discipline and time management to handle a client portfolio
Ability to solve problems and close issues without handing over
Ability to match solutions to client needs
Understanding of Priority KYC principles

How to Apply
Click here to apply

Sorry the application deadline for this job has elapsed

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Career Opportunity at Standard Chartered Bank Nigeria

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