Konga.com is Nigeria’s largest online marketplace. We launched in July 2012 and our mission is to become the engine of ecommerce and trade in Africa.

We serve an ever expanding customer base, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, Healthcare, Baby Products, personal care and much more.

Our range of services are designed to ensure optimum levels of convenience and customer satisfaction. These services include our lowest price guarantee, free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.

Konga.com goes beyond just making a name for itself as the foremost e-commerce platform in Nigeria. Konga chooses to empower Nigerians to sell their products to a wider audience. We give the local merchant nationwide reach and shipping services. Konga believes in a Nigeria where every small or large business owner is given an opportunity to succeed.

Konga is helping to provide that opportunity with the Konga Marketplace.

POSITION: Lead, Trading Management

Job Description   

The role of the Lead, Trading Management is to ensure optimal health and performance of the different Marketplace categories is sustained by building and maintaining relationships with key Konga Mall sellers, providing analytical support, partnering with other internal teams to ensure sellers have the best trading experience.

Duties & Responsibilities   

• Lead a team of motivated trading analysts to ensure overall health and performance of the categories on Konga mall

• Maintain responsibility for category growth whether by growing seller base or increasing activity (GMV) of existing sellers and expanding their product range and stock depth
• Ensure week-on-week growth on Category Sales Volume/Value
• Identify high performers (Merchants and Products) and develop strategy to boost performance and transfer learnings to other Merchants and Products.
• Provide advisory services to sellers based on product competitiveness and historical performance
• Identify new seller opportunities and partnerships for the category, and work with the Acquisition team to pitch and onboard
• Manage new and existing sellers, with the responsibility of enhancing their experience – identify opportunities for better self-service, performance reporting and training resources
• Identify multiple sales channels to help boost positioning of merchant items.
• Responsible for weekly and monthly sales and order targets; Provide weekly report on category performance to line managers

Skills & Competencies   

• Good command of English Language and excellent communication skills (Verbal and written)
• Experience in merchandise/stock planning in a physical or online retail store.
• Adequate knowledge of trends in online retail or marketplaces is a strong added advantage
• Advance knowledge of Microsoft Excel package
• Creative problem-solving and analytical skills
• Confident self-starter and team player with demonstrated ability to work using initiative
• Result-oriented with proven track record
• Good knowledge of Microsoft Office suite, particularly Microsoft Excel
• Experience in Sales is an added advantage.

Qualifications & Experience   

• Bachelor’s degree in any reputable University.
• 3-4 years’ work experience in the field of Sales, Digital Marketing, and/or Data/Business analysis.
• Previous managerial experience
• Masters / Post graduate degrees will be an advantage.

JOB 2

POSITION: Analyst, Marketplace Finance

Job Description   

The role of the Finance Analyst is to monitor the Marketplace budget, reduce financial exposure, and ensure that merchants receive payment for their transactions accurately and in a timely manner.

Duties & Responsibilities   

• Responsible for all Marketplace finances; track marketplace expenditure relative to departmental income
• Ensure that all merchants receive sales proceeds in a timely manner
• Responsible for all payables including but not limited to merchant payout requests, claims and other payouts
• Track and collect on marketplace receivables
• Measure and minimize the Marketplace's financial exposure
• Partner with Konga Finance and MP Process Improvement for swift resolution of merchant payout issues
• Responsible for weekly and monthly payables and receivables report, and Marketplace balance sheet to line managers
• Actively share ideas with colleagues to increase the overall success of the business.

Skills & Competencies   

• Efficient in the use of MS Office Suite
• High level of proficiency in Excel
• Excellent communication skills (Verbal and Written)
• Must be very analytical and results-driven
• Good presentation skills
• Great attention to detail
• Ability to multi-task

Qualifications & Experience   

• Bachelor’s degree from a reputable higher institution.
• 1-2 years’ work experience in financial analysis and reporting, business analysis, accounting, e-commerce and/or project management.
• Masters/Post-graduate degree will be an advantage.

JOB 3

POSITION: Analyst, Process Improvement 

Job Description   

The role of the Process Improvement Analyst is to proactively identify areas of improvement within the Marketplace team, and ensure that system and process operations are running optimally.

Duties & Responsibilities   

• Act as liaison between the Marketplace teams and Konga tech teams
• Act as the dashboard of the marketplace
• Ensure that merchant and admin user experiences on the SellerHQ and front-end platforms are optimal
• Continuously partner and communicate with the Marketplace teams and Help Desk Support teams on any system and process changes
• Ensure that all changes to the user platforms are thoroughly tested prior to launch, and effectiveness is tracked post launch
• Identify, troubleshoot and log bug fixes and new feature requests with the tech teams
• Understand and document all processes and policies for Marketplace subteams, and identify gaps and opportunities for optimization, and implement
• Assist all marketplace teams with access to data and information
• Understand and infuse lean processes into the marketplace operations
• Stay up to date with trends and information on ecommerce technology

Skills & Competencies   

• Efficient in the use of MS Office Suite
• Proficiency in Excel
• Excellent communication skills (Verbal and Written)
• Must be very analytical and results-driven
• Good presentation skills
• Attention to detail
• Ability to multi-task
• Knowledge of query language (e.g. SQL) is a plus

Qualifications & Experience   

• Bachelor’s degree from a reputable higher institution.
• 1-2 years’ work experience in an e-commerce related role, tech related role, business analysis and/or project management.
• Masters/Post-graduate degrees will be an advantage.

POSITION: Analyst, Order Continuity 

Job Description   

The role of the Order Continuity Analyst is to maintain the quality of the Marketplace by ensuring that merchants fulfill orders received, and by enforcing policies to ensure high levels of quality and customer satisfaction.

Duties & Responsibilities   

• Understand and constantly seek to improve the Marketplace order fulfillment process
• Ensure orders are shipped by merchants less than 48hrs after an order is received
• Ensure that merchants are actively fulfilling orders
• Minimize the occurrence of fraud on the marketplace
• Identify new ways and metrics to improve and maintain quality and customer satisfaction
• Follow-through the order delivery process from the point an order is placed to the point the customer receives his/her order.
• Push merchants and logistics partners to ensure customer satisfaction
• Actively keep up to date on product, industry, technical and client issues
• Actively share ideas and engage in brain storming sessions with colleagues to increase overall success of unit.
• Actively share ideas with colleagues to increase overall success of business

Skills & Competencies   

• Efficient in the use of MS Office Suite
• High level of proficiency in Excel
• Excellent communication skills (Verbal and Written)
• Proven track record of success in customer service management
• Experience of selling in a corporate new business environment (preferably online retail)
• Excellent data analysis and reporting skills
• Creative problem solving skills
• Confident in communicating with groups and individuals at all levels
• Self-driven with ability to work using own initiative
• Proven ability to build strong personal relationships with internal/external resources to
• achieve business goals
• A strong individual but committed team player

Qualifications & Experience   

• Bachelor’s degree from a reputable higher institution.
• 1-2 years’ work experience in business analysis, project management, and/or client/customer services.
• Masters/Post-graduate degree will be an advantage.

JOB 4

POSITION: Manager, Production

Job Description   

Products : Manage all products on the site(Retail & Marketplace)
Process & People: Constantly having processes that will checkmate problems around product creation & management. Ensuring a smooth coordination of production dealings with other departments.

Duties & Responsibilities   

Job Function:
• Managing and maintaining accurate content for existing products and push new product updates including product copy and images to Konga.com on a regular basis.
• Assisting in the resolution of Konga warehouse mails in a timely matter by investigating and troubleshooting for product descriptions, dimensions and packaging.
• Managing the items listed by Merchants on Seller HQ.
• Creating new categories and managing the existing category tree on Magento.
• Managing the existing categories on the Konga.com’s Navigation Bar.
• Managing the site products data using Magento application.
• Providing insights using product data available
• Ensuring the verification of High End Brands listed by Merchants on Seller HQ
• Liaising with the graphic designer to develop and maintain quality images.
• Improving search results via SEO (Search Engine Optimization).
• Ensuring that products have all required attributes to enhance sales

Skills & Competencies   

• Experienced user of Microsoft Office products (word, excel)
• Knowledge of colors, patterns, and textures
• Understanding and empathy for, the creative needs of Konga’s customer value proposition – balancing Art & Science

Qualifications & Experience  
Essential

• A minimum of 2 years related working experience
• Experience in using analysis to inform commercial decision making
• Great attitude and strong work ethic.
• Excellent written and oral communication skills
• Has worked within an e-commerce business.
• Knowledge of Ecommerce applications

• Any degree in the sciences and must have previously held a managerial role.
• Relevant work experience
• Computer, Internet and mobile proficiency
• Ability to work with minimal supervision; organized and able to handle multiple tasks/projects simultaneously and comfortable working in a fast-paced, deadline-oriented environment

Method of Application

Interested and suitably qualified candidates should click here to apply online.