Fresh Vacancies (2 positions)at Vodafone Group Enterprise (VGE)

Employment Nigeria 05-Oct-2015 NIGERIA , IT and Telecoms Customer Service Consultancy

Vodafone Group Enterprise (VGE) is our Global organisation, committed to providing innovative products and services to enable multi-national organisations to stay agile and competitive - wherever in the world they do business. We are on a journey to pioneer a world of total communications solutions, where fixed, mobile, voice and data will all become one mobility solution and are able to help our clients do 'more with less' by empowering employees to work more flexibly and efficiently.

We are recruiting to fill the position of:

POSITION:

Customer Solution Authority

Managed Service Architect

Contract: 9 months

Job Description

Customer Solution Authorities are dedicated Design Authorities within a Vodafone Customer account.
They will maintain an excellent understanding of the customer’s business and technology needs.
Additionally, they will have a detailed understanding of the products and services that exist within the Vodafone Portfolios.

Managed Service Architects are responsible for the definition and design of the specific service elements of the Customer Solution for the most complex managed service and outsource solutions offered to our VGE clients.

The Career Opportunity

Based in Malaysia, the Customer Solution Authority will be responsible for working with sales and directly with the customer in order to design, cost, and document the solutions to be offered to customer.
Additionally, they are accountable for the technical relationship with the customer and the associated contractual aspects.
Customer Solution Authority will deal predominantly with opportunities where the customer decision makers are based in the region.

Key Responsibilities

Building a “trusted advisor” relationship within the aligned account(s), and act as the “end-end” Solution Authority for all deployed Vodafone solutions within the account(s)
Capturing and interpreting customer requirements, and designing complex and custom solutions to meet customer requirements. Identifying and documenting any risks to the solution
Building accurate scalable cost models and providing input into pricing strategy
Documenting solution in RFP responses, proposals and Statement of Works/High Level Designs.
Ensuring solutions are deliverable in timeframes committed and have passed all appropriate VGE solution governance. Solutions should be scalable, repeatable, and utilizing existing standard services as much as possible.

The Candidate Profile

Customer Solution Authority will maintain an excellent understanding of the customer’s business and technology need and will have a detailed understanding of the products and services that exist within the Vodafone Portfolios.
CSA will be accountable for pro-actively creating new opportunities to deploy VGE solutions within the customer’s environment

Essential:

Ability to present to internal stakeholders and up to C-level customers
Interpersonal skills and teamwork with multinational teams.
Leading virtual solution teams
Analytical and critical thinking
Detail orientation, operates with precision
Ability to both influence, and show resolve under pressure from both customers and internal stakeholders to ensure solution designs are deliverable

Desirable:
Must have core expertise in designing complex solutions in one or more of the following areas::

IP Networking (WAN & LAN)
Unified Comms including IPT, Contact Centres, IM, Email and Video Conferencing
Security solutions
Mobility and Mobile Data Services
Experience with IT Managed Services desired, preferably with ITIL, eTOM or TOGAF experience
Extensive experience in dealing with large corporate customers in a solution design or consultancy role - ideally with experience of acting as end-end customer solution authority.
International experience desirable

How to Apply
Interested and qualified candidates should:
Click here to apply online

Sorry the application deadline for this job has elapsed

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Fresh Vacancies (2 positions)at Vodafone Group Enterprise (VGE)

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