IT Help Desk Support at Adexen Recruitment Agency

 Employment Nigeria 22-Oct-2015 NIGERIA , IT and Telecoms  

Adexen Recruitment Agency -Our client, a fully integrated and efficient downstream player with leading positions in the oil and gas industry, is recruiting to fill the position of:

Job Title: IT Help Desk Support
Job reference No: 988


Job Description

  • Manage service requests, software installations, new computer setups, upgrades, etc
  • Record incident resolutions in the Help Desk tool
  • Provide enhancement requests feedback to IT regarding technology environment and customer needs through the defined processes.
  • Responsible for first line support on all desktops/laptops
  • Coordinate and administer the change management process according to ITIL standard
  • Receive and record technical and/or application support calls from end users
  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems
  • Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable time frame
  • Provide initial assessments of urgency and business impact on all support calls
  • LAN troubleshooting and resolution
  • Ensure all request logged are assigned ticket numbers
  • Interface with resolver teams and follow up to ensure resolution on assigned tickets

Requirements

  • E-marketing and system marketing skills
  • A keen interest in networking and WAN technology
  • Knowledge of multiple desktop programs, configuration and debugging techniques.
  • Desktop support knowledge
  • Networking - TCP/IP knowledge
  • University degree or its equivalent in Computer Engineering and other IT-related disciplines.
  • 2-3 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office, Internet Explorer and business applications in a business environment.
  • IT-work experience in similar position is required
  • Installing new hardware or desktop platforms
  • Good communication skills
  • Highly organised and ability to work on own initiative


Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Latest Nationwide Jobs in Leadway Assurance Limited 2011

Class Teacher at Smart Partners Consulting

Graduate IT Officers at Paramount Medical Services Limited

Latest Job at System Waves Technologies

Job at Massimo Saverio Nigeria Limited


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Talent Developer Assistant & Methods Lead in a Multinational Oil and Gas Company

Immigration/Visa Officer, PHC & Lagos in a Multinational Oil and Gas Company

PTM Archive Co-Ordinator (PHC) at Maventeq Systems Limited

Payroll Officer at Maventeq Systems Limited

Accounts Receivable Officer at Sahara Group

More

GET FREE JOB ALERTS

POPULAR JOBS

Consultant (Orthopaedic & Traumatology Paediatrics) at the Lagos University Teaching Hospital (LUTH)

Consultant (Haematology & Blood Transfusion) at the Lagos University Teaching Hospital (LUTH)

Consultant (Anatomic & Molecular Pathology) at the Lagos University Teaching Hospital (LUTH)

Medical Officer (Clinical Pathology) at the Lagos University Teaching Hospital (LUTH)

Consultant (Medicine - Rheumatology) at the Lagos University Teaching Hospital (LUTH)

Accounts Receivable Officer at Sahara Group

Quality Control Officer at Sagar Vitaceuticals Nigeria Limited

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,