Workspace Global, is currently seeking to employ suitably qualified candidate to fill the position below:

Position: Learning & Development Manager
Job Reference: HR2014/HR01
Department: Learning and Development
Reports to: General Manager Human Resources Division

Role Summary

• To enhance the company’s business performance by ensuring that there is an effective learning and development capability that effectively manages and empowers the workforce to support its operations.

Responsibilities

• Develop training budget for the company, in line with the company’s approved budget, and identifying training budget for each department of the organization
• Draw yearly training calendar in line with budget
• Initiate & Coordinate strategic succession planning for all job positions in the organization.
• Ensure timely assessment of training effectiveness, and evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement
• Analyze training needs to develop new training programs or modify and improve existing programs.
• Initiating and implementing Learning and Development policies to enhance employee productivity and efficient management of company’s manpower resources.
• Identify training needs of the company, across different department, divisions and subsidiaries.
• Facilitating training and learning programmes for all staff.
• Manage and ensure the effectiveness of Learning and Development to ensure an effective and capable workforce to support the companies
• Ensure that all staff are adequately profiled for training and that skills and competence gaps are identified and programmes developed and conducted to close them.
• Source for local and international training outfits, to meet training needs of the company
• Train supervisors in techniques and skills for training and dealing with employees.
• Develop and organize training manuals.
• Identifying and collating information on tested and tried service providers that can offer such trainings to staff of the organization.
• Conduct periodic book reviews for the group
• Ensure compliance with ITF, and ensure company training plan and procedure meet ITF requirements to get refund for trainings done, as stipulated
• Ensure timeline approval of training plan from ITF and make payment to ITF before the given deadline.

Required Qualification

• A first Degree in Business Administration, Social Sciences or any other related discipline with minimum of 7 years experience.

Desired Characteristics/Competences

• Must have good planning and organisational skills, effective communication skills, team building and interpersonal skills.
• Must have knowledge of people development/management, training curriculum planning, training methods and career management.
• Be analytical and methodical in approach to problems.
• High proficiency in the use of Microsoft office suite, word, excel and power point.

Position: Performance Management Specialist

Job Reference: HR2014/HR02
Department: Performance Management
Reports to: General Manager Human Resources Division

Role Summary

• To design, develop, implement, monitor and measure performance of all staff from the time of recruitment to exit of staff.

Responsibilities

• Analyse staff performance reports to ascertain areas for support in improving performance.
• Assist in managing organisational culture and focus specifically on a performance based culture in line with organizational goal.
• Liaise with unit heads to review periodically Key performance indicators for the various job positions to ensure KPIs are SMART.
• Facilitate and manage Performance Improvement Plan (PIP) process for low performing employees to close performance gaps and to optimize overall work performance.
• Liaise with the Learning and Development Specialist to identify necessary interventions to improve performance.
• Ensure planning, monitoring and appraisal of employee work results; and coordinate total company appraisal processes to ensure fairness and objectivity in the procedure.
• Assist in developing HR Strategies for high performance and business development in line with corporate vision & mission statement.
• Assist in the development of performance policy and monitor effectiveness
• Design, develop, implement and subsequently maintain a robust Performance Management and Improvement system.
• Coach Managers on performance management issues and processes.
• Liaise with unit heads to review periodically Key performance indicators for the various job positions.
• Facilitate and manage Performance Improvement Plan (PIP) process for low performing employees to close performance gaps and to optimize overall work performance.
• Conduct workshops for staff on performance management system to enhance understanding and adherence to system standards.
• Support the review of human resources documents used for performance evaluations, staff appraisal exercises ensuring compliance with approved policies and procedures.
• Monitor the performance of employees and divisions, and the company continuously
• Prepare analysis of all staff performance reports, monthly, quarterly and annually.
• Conduct periodic performance appraisal, recommend actions and ensure effective communication of performance feedback, within agreed timeline.
• Design and conduct employee satisfaction survey for performance management system improvement.
• Develop clear job descriptions for each job function with clear key performance indicators.
• Ensure that performance appraisals are carried out for the entire organization
• Conduct appraisal development discussions with relevant staff.
• Prepare detailed appraisal reports for promotional/career development opportunities for staff.
• Liaise with the Learning and Development unit to ensure training gaps are effectively tracked and implemented.
• Assist with exit interviews to understand why employees leave the organization.
• Research and proffer solutions on new and emerging performance appraisal methods and reward systems.
• Monitor performance weekly, monthly, quarterly and yearly, with clear reporting and recommendations
• Any other duties as may be assigned by supervisor.
• Manages human resources operations by ensuring the recruiting, selecting, orienting, training, coaching, counselling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
• Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
• Coach, motivate, inspire, train, Develop and groom team members

Required Qualification

• A first degree in Business Administration, social sciences or any other related discipline with minimum of 7 years experience, cognate experience in a performance based environment. Previous experience managing similar role is essential
• Membership of a relevant professional body like CIPM, CIPD, SHRM etc is an added advantage
• High proficiency in analytical tools is essential

Desired Characteristics/Competences:

• Previous experience in a performance based environment is a must have
• Experience developing core competencies and implementing a competency-based performance appraisal system
• Must be able to work with diverse groups of employees.
• Must have good planning and organisational skills, effective communication skills, team building, interpersonal skills and presentation skills.
• Must have a highly analytical mind, with high knowledge of computer applications for analysis.
• Must have excellent skills in the use of excel, word and power point.
• Must be result driven and have ability to deliver within agreed timeline, without excuses
• Must possess the ability deliver results in a fast paced performance driven environment.
• Must have experience in developing employee performance measures.

Position: Senior Human Resources Officer (Welfare)
Department: Human Resources
Reports to: Manager, Human Resource Services

Overall Purpose of Job

• To provide administrative support to the Human resources department on staff-related matters in the areas of employee relations, compensation and benefits, career development and training, selection & recruitment, thereby ensuring improved productivity and development of a highly motivated workforce.

Key Responsibilities and Accountability

• Responsible for the department’s filing system -maintains data base on employee personnel records, training records, appraisal records and other staff related information.
• Provide administrative support in managing and maintaining records on employee attendance at work, absenteeism, lateness to work for the appropriate action.
• Processes leave requests - compiles information required for leave roster Compiles & computes leave forms & approvals.
• Ensure leave letters are collected before an employee goes on leave. Monitor leave allowance etc
• Organises recruitment and staffing logistics/documentation - coordinates the process from personnel requisition to employment stage.
• Assists in fostering employee orientation & induction processes.
• Maintain Compensation & Benefits administrative records.
• Manages the process of employee safety, welfare, wellness and health reporting - Liaises with HMO provider for process management & payment approvals.
• Ensure all staff including new staff are adequately covered on the HMO plan. Follow up to ensure effectiveness of chosen HMOs.
• Liaises with Admin to ensure smooth & efficient running of kitchen/lunch room services & operation.
• Processes the necessary statutory payments - NSITF, ITF, NHF
• Ensure adequacy and timely group life and Group personal accident insurance is done and all staff are covered
• Expatriate/immigration logistics management.
• Ensure necessary immigration documentations are done, from entry to exit of expatriate.
• Compile and submit monthly returns on immigration to the immigration
• Coordinates staff birthday activities.
• Manages meeting room bookings.
• Keeps an up to date data bank of prospective candidates for recruitment purpose.
• First point of contact for all HR-related queries.
• Assisting with the day-to-day efficient running of the HR department.
• Promptly prepare and dispatch all correspondence on redeployments and transfers, and update records immediately.
• Input all information required for monthly payroll calculations and ensure same is submitted to the divisional head, before the end of the given period.
• Ensure document is received by accounts on agreed deadline.
• Carry out other duties as assigned by supervisor
• Ensure compliance with ITF and process claim
• Ensure welcome pack is given to all new employees on the first day of resumption and constantly review and update contents of the welfare package

Requirements
Internal Relationships:

• Interacts with all employees in the organization.

External Relationships:

• Other HR practitioners, Pension fund administrators, NECA, Statutory & Regulatory Bodies, Consultants, Suppliers and Service Providers, Clients & Vendors.

Special Features of Job Holder:

• The jobholder should have a related Bachelor's degree in the field and relevant professional qualification will be an added advantage and at least 2 - 3 years experience in personnel (Human Resource) management.
• In addition to this, the person holding this job must have integrity and possess good people management & interpersonal skills, must be respectful, thorough, creative and must pay attention to details, should be able to analyze information and must have effective listening & problem solving skills.