Nmobile operate a payments ecosystem connecting financial sector customers, Mobile Network Operators and businesses to their increasingly mobile consumers.

POSITION: Call Centre Agent

Job Description
General Purpose:

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports

Education and Experience

• OND in related field.
• Proficient in relevant computer applications.
• Knowledge of customer service principles and practices.
• Knowledge of call center telephony and technology.
• Some experience in a call center or customer service environment.
• Good data entry and typing skills.
• Knowledge of administration and clerical processes.

Key Competencies

• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Judgment
• Adaptability
• Team work
• Stress tolerance
• Resilience.

POSITION: Sales Representative

Reports: Directly to the Head of Marketing and Sales

General Summary

• Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services.
• Personally contacts and secures new business accounts/customers.

Core Functions

• Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.

Details of Function

• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
• Makes telephone calls and in-person visits and presentations to existing and prospective customers.
• Researches sources for developing prospective customers and for information to determine their potential.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Expedites the resolution of customer problems and complaints.
• Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
• Analyzes the territory/market’s potential and determines the value of existing and prospective customers value to the organization.
• Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
• Identifies advantages and compares organization’s products/services.
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.

Qualifications

• OND/HND/BSc in Marketing and related field
• Must possess 3-6years experience in the marketing and related sector.
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).
• Must be results-orientated and able to work both independently and within a team environment.
• Must possess excellent verbal and written communication skills.
• Proficiency in using Microsoft Office Suite applications and contact management software.

POSITION: Marketing Officer

Job Description

• The Marketing Officer oversees the company’s marketing campaigns both internally and externally and plays a key part in communicating the organisations marketing message.

Duties of the Marketing Officer include:

• Preparing, planning and project managing the publication of all publicity material to maximise brand promotion
• Creating marketing campaigns and working with the company's external PR agency to see them executed
• Creating and developing new innovative ways to communicate the company message to their existing customers
• Contributing to the annual sales and marketing plan
• Planning and project managing marketing events and evaluating their success
• Evaluating the effectiveness of all marketing activity
• Developing and implementing an internal marketing programme
• Supporting the marketing manager in day to day marketing activities
• Plan, develop and deliver campaigns as agreed within timescales.

Requirements of the role

• OND/HND/B.Sc in Marketing and related field.
• Must possess 3-6years experience in the marketing and related sector.
• Previous experience in a similar marketing role.
• Ideally a degree in marketing although not essential.
• Strong and confident communicator.
• Excellent copywriting skills and experience.

POSITION: Network Engineer

Job Responsibilities

• Establishes and maintains network performance by building net configurations and connections; troubleshooting network problems.

Job Duties

• Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
• Secures network system by establishing and enforcing policies; defining and monitoring access.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.
• Reporting network operational status by gathering, prioritizing information; managing projects.
• Skills:
• Tracking Budget Expenses, Project Management, Problem Solving, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning, People Management

Qualifications

• OND/HND/B.Sc in Computer engineering or related field
• 3-5years experience in networking and configuring hardware systems.