New vacancy at Secure Itech Solutions Limited

Employment Nigeria 30-Nov-2015 DELTA , IT and Telecoms Managerial Administrative

Secure Itech Solutions Limited is a dynamic, fast-growing global development ICT firm that specializes in ERP Educational software. Based in Abuja with branch office in Delta State.

Secure Itech Solutions has a solid reputation among its clients and is well-regarded by competitors and partners alike.

Position : IT Manager

Job Descriptions

Responsible for decisions concerning personal time management and call activities, decisions concerning new strategies to increase retention, decisions concerning customer service levels in regional/branch locations, decisions concerning the implementation of new customer service policies and procedures.
Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
Facilitates the collection of competitive information in order to monitor business trends and opportunities.
Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
Answers customer inquiries/communications as required.
Attends regular customer service departmental meetings.
Advises internal staff of advertisements and campaigns that affect retention.
Maintains detailed call activity reports and provides them on a regular basis.
Provides activity/statistical summary reports each week.
Conducts follow up phone calls to survey respondents who have concerns or questions.
Performs other related duties as assigned by management.
Coordinate all aspect of SIS including administrative task on MD behalf
Develop strategic business plan to improve on current system
Ensures and provides quality service to both internal and external customers
Responsible for the sales of SIS product to schools.
Facilitate SIS product presentation to client.
Train and support clients on SIS product.

Requirements

Minimum of 3+ year progressive customer service or direct marketing experience.
Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
Must also have an excellent sense of priorities.
Must be between the age of 27 to 38.
Minimum of HND.
Hausa speaking is an added advantage
Be willing to travel

Sorry the application deadline for this job has elapsed

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New vacancy at Secure Itech Solutions Limited

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