Easy Taxi - Associate, Customer Relationship Management

Employment Nigeria 30-Nov-2015 ₦60,000 - 100,000 LAGOS , ABUJA , Customer Service

Easy Taxi is the most downloaded taxi app in the world. The application connects taxi drivers and passengers allowing them to experience a fast, convenient and safe ride, with just a tap of a screen.

JOB POSITION: Associate, Customer Relationship Management

Job Summary

Responsible for leveraging various channels - email marketing, app push notifications, SMS marketing - to execute user retention and recurrence campaigns.
Act as a liaison between departments on matters to do with customer engagement. Assist with complaints, orders, billing, and other queries for ET corporate clients.

Key Responsibilities

Engage customers by answering product and service questions; suggesting information about other relevant ET products and services.
Resolve customer complaints via phone, email, and/or other web applications
Recommend potential products or services to management by gathering and collating customer feedback, analyzing customer needs, and sharing insights with the rest of the team
Resolve product or service problems with speed, efficiency, and professionalism; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Contribute to company-wide team efforts to expand customer base and improve the customer experience by executing small customer engagement campaigns, and supporting other departments as needed
Carry out customer surveys and follow ups as directed by the Head of CRM
Act as service provider to other departments in the daily management of customer and driver relationships and communities

Skills and Qualifications
We're Seeking:

B.Sc/HND in any discipline from a reputable university/polytechnic
Excellent WRITTEN and VERBAL communication and interpersonal skills
Excited about team work, proactive and rigorous learning, and personal growth
Displays can-do attitude and resourcefulness in solving problems
Excellent people skills and an upbeat and enthusiastic attitude.
Strong organizational skills and keen attention to detail.
Proficiency with Microsoft Office Suite (Word, Excel, PPT) recommended (*extra points for proficiency with Google applications)
Interested in working for a startup, where you'll learn fast, fail fast, and continue to develop professionally

Other Considerations:

All members of the CRM team are required to work night and evening shifts.
Please do not apply if you will be unavailable to fulfill this requirement.

Sorry the application deadline for this job has elapsed

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Easy Taxi - Associate, Customer Relationship Management

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