Easy Taxi - Associate, Customer Relationship Management
Employment Nigeria
30-Nov-2015
₦60,000 - 100,000
LAGOS , ABUJA ,
Customer Service
Easy Taxi is the most downloaded taxi app in the world. The application connects taxi drivers and passengers allowing them to experience a fast, convenient and safe ride, with just a tap of a screen.
JOB POSITION: Associate, Customer Relationship Management
Job Summary
- Responsible for leveraging various channels - email marketing, app push notifications, SMS marketing - to execute user retention and recurrence campaigns.
- Act as a liaison between departments on matters to do with customer engagement. Assist with complaints, orders, billing, and other queries for ET corporate clients.
Key Responsibilities
- Engage customers by answering product and service questions; suggesting information about other relevant ET products and services.
- Resolve customer complaints via phone, email, and/or other web applications
- Recommend potential products or services to management by gathering and collating customer feedback, analyzing customer needs, and sharing insights with the rest of the team
- Resolve product or service problems with speed, efficiency, and professionalism; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contribute to company-wide team efforts to expand customer base and improve the customer experience by executing small customer engagement campaigns, and supporting other departments as needed
- Carry out customer surveys and follow ups as directed by the Head of CRM
- Act as service provider to other departments in the daily management of customer and driver relationships and communities
Skills and Qualifications
We're Seeking:
- B.Sc/HND in any discipline from a reputable university/polytechnic
- Excellent WRITTEN and VERBAL communication and interpersonal skills
- Excited about team work, proactive and rigorous learning, and personal growth
- Displays can-do attitude and resourcefulness in solving problems
- Excellent people skills and an upbeat and enthusiastic attitude.
- Strong organizational skills and keen attention to detail.
- Proficiency with Microsoft Office Suite (Word, Excel, PPT) recommended (*extra points for proficiency with Google applications)
- Interested in working for a startup, where you'll learn fast, fail fast, and continue to develop professionally
Other Considerations:
- All members of the CRM team are required to work night and evening shifts.
- Please do not apply if you will be unavailable to fulfill this requirement.
Sorry the application deadline for this job has elapsed
