StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.
Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.
Position : Courier Operations Supervisor
A Lagos based courier company with fleet of bikes requires the service of an Operations Supervisor who will be responsible for the daily operations and supervision of the business. The ideal candidate must have been in a similar role for the past 5 years (at least).
JOB SUMMARY
The Operations Supervisor is responsible for ensuring efficient functioning of the courier unit by planning, managing couriers as well as resolving customers’ issues, complaints and escalations.
RESPONSIBILITIES
Workflow Management; establishes internal guidelines and procedures for the operations department to ensure high performance from the department
Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure the expected service levels are delivered
Takes total charge of the mail room; Plans and assigns route for the couriers as per the load as well as coordinate all deliveries to the client within the estimated time of delivery
Handles customers incidents and complaints related to his/her team and handles escalations (if any)
Monitors the daily operational transactions, checks pending deliveries and pickups and takes corrective action accordingly
Ensures all bulk shipments are delivered within the Estimated Delivery Time; Monitors transit time performance against actual performance targets
Modifies department work plans according to changes in operations such as leave, or a heavy workload
Interacts with various business units (Customer Service, Operations, Logistics & Cargo) to plan and execute Client requirements
Develops and implements required procedures and policies in order to continuously improve operational efficiency in courier service
Financial responsibility for revenue growth, cost control, debt collection and overall responsibility for budgetary deliverables in courier operations
Market intelligence gathering through monitoring competitor activities and generation and analysis of reports pertaining to the same
Ensures that operational procedures are in place to ensure safe collection and dispatch of customer’s items and maintenance of data and records thereof
Ensures service levels in terms of delivery and collection are met through monitoring of service levels returns
Ensures proper resource utilization and rationalization including human resource and the required work tools
Maintains Proof of delivery (POD) management and imputation on excel sheet
Participates in budgeting and budget implementation process for the courier services business
Mentors operations team and provides 'hands-on' technical leadership as required
QUALIFICATION
SALARY
Salary is commensurate with industry standards
Send applications and CVs to using ‘Courier Supervisor’ and the name of the courier company you have worked as subject of application before 20th November 2015. E.g ‘Courier Supervisor – Transit’
Talent Developer Assistant & Methods Lead in a Multinational Oil and Gas Company
Immigration/Visa Officer, PHC & Lagos in a Multinational Oil and Gas Company
PTM Archive Co-Ordinator (PHC) at Maventeq Systems Limited
Payroll Officer at Maventeq Systems Limited
Accounts Receivable Officer at Sahara Group
MoreConsultant (Orthopaedic & Traumatology Paediatrics) at the Lagos University Teaching Hospital (LUTH)
Consultant (Haematology & Blood Transfusion) at the Lagos University Teaching Hospital (LUTH)
Consultant (Anatomic & Molecular Pathology) at the Lagos University Teaching Hospital (LUTH)
Medical Officer (Clinical Pathology) at the Lagos University Teaching Hospital (LUTH)
Consultant (Medicine - Rheumatology) at the Lagos University Teaching Hospital (LUTH)
Accounts Receivable Officer at Sahara Group
Quality Control Officer at Sagar Vitaceuticals Nigeria Limited
More