Job vacancy at Fosad Consulting Limited for Customer Relations Officer

 Employment Nigeria 05-Dec-2015 PORT HARCOURT , Customer Service  

Fosad Consulting Limited - Our client, a major player in the insurance industry is currently looking to hire dynamic individuals to fill the position below. Candidates will be deployed to clients various affiliates to deliver customer focused selling and transactions on behalf of the firm.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer


Job Descriptions

  • Business development and client relations
  • Perform underwriting, claims and finance related functions
  • Market and product research analysis. (Customer product feedback & Competitors intelligence) to know what products we can improve on.
  • Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
  • Prepares customer service summary reports.
  • Ensures and provides quality service to both internal and external customers
  • Handle inbound customer service calls with professionalism.
  • Answer customer inquiries and follow through on requests.
  • Make outbound calls to business customers.

Qualifications

  • A first Degree
  • Must possess a minimum of 2 years working experience in sales or customer service in a financial or customer selling oriented industry
  • Excellent communication and interpersonal skills.
  • Good planning and organizational skills.
  • The ability to understand and analyze sales figures.

Additional Information
Interested candidates must:

  • Have good communication skills
  • Possess excellent listening skills
  • Be a good time manager
  • Ba able to take initiative and be proactive
  • Have good knowledge of Computer applications (Microsoft Office)
  • Possess excellent note taking skills
  • Be friendly and wiling to proffer solutions
  • Innovative and smart


Sorry the application deadline for this job has elapsed



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