Riddle Technologies Limited - Approach to business is to strive to make technology an asset for your business, to be a partner of choice to your organization. To be a leading provider of technology in our area of business, by studying our client’s request, we advise, enhance and deliver the best of our services. Riddle places so such emphasis on the company’s values of Integrity, Efficiency and Fairness. Adherence to stringent ethical standards, make Riddle capable of optimally satisfying the needs of its clients.

We are recruiting suitably qualified candidates to fill the vacant position:

Job Position: Printing Administrator

Job Description
Job Purpose:

• Supervises the production process of the printing, packaging and graphics industry.
• Plan print jobs, agree supplies of materials, provide quotes for customers and work in sales.

Responsibilities & Duties includes:

• Use computer software to price jobs and manage orders and invoices
• Stocktake, and negotiate to buy materials from suppliers
• Carefully check and agree artwork or designs
• Supervise orders through the preparation, printing and finishing stages
• Coordinate different print runs by planning the best way to use machinery, staff and resources
• Solve problems in the production process
• Make sure work is finished to deadlines and to budget
• Develop new business opportunities and look after existing customers
• Provide general administrative support.
• Organises workloads, supervise staff and plan schedules.
• Meets with customers and take overall responsibility for making sure print runs are cost-effective, meet deadlines and achieve quality standards.
• Present a professional customer oriented image in all business related contacts
• Inventory and stock all necessary supplies
• Document all communications with customers regarding changes to job requirements
• Demonstrate a willingness to accept direction from superiors and peers to improve quality and work performance
• Follow all company rules, procedures and safety policies
• Perform other duties as assigned by manager.

Skills, Interests and Qualities

• Good communication and negotiation skills
• An ability to work under pressure
• Strong IT skills
• Good eyesight with attention to detail and colour
• The ability to lead a team and take the initiative
• Excellent organisational and problem-solving skills
• An understanding of printing technology and machinery
• A willingness to keep up to date with changing equipment and techniques
• Good maths skills for certain tasks
• A flair for design and finished appearance.

Requirements

• First Degree or equivalent.
• Previous experience in the printing industry or supervisory management from elsewhere may give you an advantage.
• Print-related qualification at college or with a local training provider is also an added advantage.

Job Position: Printing Services Assistant Manager

Job Descriptions

• Responsible for operating the Printing Services in the absence of the Manager of Printing Services, or per Manager's request.
• Provides daily oversight and direction to the operations in areas of responsibility.
• Schedules staff to provide coverage at various locations as well as assignment of duties. Problem solves various issues that may arise on both a short term and long term basis.
• Responsible for Performance Plans, Coaching sessions, and Written Performance Evaluations for each employee who reports to them.
• Responsible for supervision, scheduling and conducting staff safety/training.
• Works in conjunction with Environmental Health and Safety Department and outside regulatory agencies to ensure that all safety-related procedures are followed.
• Ensures compliance with all Federal, State and Local regulations as well as policies and procedures.
• Assures all tasks and assignments are issued in a timely manner, completed on time, and support the strategic goals and objectives of the department and university.
• Performance and disciplinary issues are addressed in a timely and appropriate manner.
• Develops and implements long and short-term goals for areas of responsibility.
• Ensures current and accurate documentation is maintained in order to report progress on established goals.
• Modifies procedures, processes and practices to make improvements within areas of responsibility.
• Plans, estimates, and coordinates printing and mailing projects and solicits quotes from outside vendors and internal areas in order to complete quality and timely printing projects for customers.
• Assists in the selection of outside contractors and vendors to accomplish cost effective procurement of equipment, supplies, materials and services pertaining to areas of responsibility.
• Participates in vendor selection committees as required.
• Promotes the mission of Facilities Management by raising awareness of customers providing information such as services and frequencies provided as well as procedures to follow. Utilizes a variety of forms of communication including the Printing Services website to ensure customers are well informed.
• Strong focus on not only addressing customer issues and achieving satisfactory resolution, but proactively making necessary changes to ensure a high level of quality customer service.
• Supervises and manages a variety of special projects as assigned; prepares various reports.

Required Competencies/Knowledge, Skills and abilities

• Strong interpersonal and customer service skills.
• Extensive knowledge of current business management methods and practices.
• Considerable knowledge in facilities management activities related to Printing Services including budget, procurement, estimating vendor management, emergency response, etc.
• Knowledge of mailing requirements and rules for non-profit and standard bulk mail.
• Working knowledge of principles and practices of personnel management and areas of responsibility
• Ability to effectively supervise technical personnel.
• Ability to communicate effectively both orally and in writing
• Demonstrated proficiency in the use of computers and other electronic resources. Competency in the use of Excel, Access, Outlook and Word.
• Ability to establish and maintain effective and positive working relationships with associates, administrative staff, faculty, and personnel internal to the university and external agencies or organizations.
• Ability to interact effectively with diverse, multicultural populations and be inclusive in all interactions.
• Ability to work in a fast pace environment and stay composed and positive even in trying moments.

Qualifications

• First Degree from an accredited college or university in Business, Public Administration, or related area.
• Experience working with bulk mail processing, preferably in a printing services environment.

Job Position: Printing & Mail Coordinator

Job Description
Job Summary:

• Under the direction of the immediate supervisor, oversees and participates in the daily operations of a departmental or faculty print and mail shop. Coordinates production, maintains and operates machinery, processes outgoing mail.
• Organizes, distributes and verifies the work of others and participates in their training.

Major Duties and Responsibilities

• Oversees in the daily operations of a departmental or faculty print and mail shop.
• Organizes, distributes and verifies the work of others and participates in their training.
• Coordinates or performs jobs such as printing, inserting, folding, labeling, sealing, metering, shredding and photocopying.
• Liaises with internal and external departments and individuals.
• Coordinates all work requests.
• Prepares customer invoices when required.
• Provides information on print shop services, stationery requirements and jobs in progress.
• Processes outgoing mail.
• Maintains records of postage costs for areas and departments.
• Ensures availability of funds in postage machine.
• Keeps up-to-date with postal regulations and tariffs.
• Meets with sales representatives to discuss requirements, products and prices.
• Orders supplies and parts.
• Ensures adherence to safety procedures.

Knowledge, Skills & Abilities

• Experience on the job to perform satisfactorily: 6 Months
• Experience with PC’s and Microsoft Office software products
• Good customer service and communication skills

Education and Experience

• First Degree or equivalent.
• One or more years of experience as a Printing/Mail Customer Service Representative.
• Ability to apply a variety of written instructions furnished in written or oral form; read and interpret documents such as safety rules, operating instructions and procedural manuals, and work orders.
• Strong interpersonal skills-team player, able to supervisor others as needed.
• Strong attention to detail.