Vacancy at Trilogy Enterprises for Call Center Concierge

Employment Nigeria 12-Dec-2015 NIGERIA , Customer Service

Trilogy Enterprises is an international enterprise software company that provides enterprise software solutions that deliver business results, performance and scalability while dramatically reducing IT spending. In addition to its enterprise software arm, Trilogy has been successfully investing in and purchasing enterprise software companies for over 20 years. Trilogy continues to rapidly grow - fueled both organically and inorganically through an aggressive acquisition strategy and value investments in global enterprise software companies. Trilogy has a long tradition of starting with recently graduated talent, providing unparalleled autonomy, responsibility, and mentorship- this role continues in that tradition with the CFO and Chairman serving as your managers and thought leaders.

Trilogy Automotive customers recognize our support as the industry's best. Trilogy offers a complete concierge center to assist dealers by immediately responding to prospect inquiries and by scheduling appointments for customers to visit the dealership.

We are recruiting to fill the position of:

Job Position: Call Center Concierge

Job Description

As a remote Trilogy Automotive concierge, you will be expected to speak with customers in a fast-paced, web-based call center.
You will be responsible for outbound calls to customers requesting information on vehicles and scheduling them to see the car at the dealership.
You don’t have to worry about performing any cold calls because all customers will have already expressed interest in our services before being transferred to you.
Our concierge agents must have outstanding communication skills, exceptional English, a friendly personality, and reliable high-speed internet.

Key Responsibilities

Call customers to schedule dealership appointments
Maintain web-based records
Work in tandem with the concierge team through Skype
Work an 8 hour shift with a 30 minute break.

Requirements

Must be 18 years of age or older
High School Diploma/GED
Perfect English - American Accent
Skype experience
Excellent phone communication skills
General computer skills - ability to type, navigate the Internet, and use Skype
Customer service experience
Call center experience a plus
Retail dealer experience desired
Must be able to work nights and weekends
Reliable high-speed Internet
Computer with microphone
Quiet setting with little to no background noise to perform calls
Requirements that make you eligible for upward mobility
Some college, college in progress, or a college Degree
Fluency in Spanish or a second language.

This role may be a great fit if:

You are highly dependable
You thrive in a fast-paced environment
You have a friendly voice and amiable personality
You are outgoing and make people feel comfortable
You are assertive
You excel at repetition
We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again.

Sorry the application deadline for this job has elapsed

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Vacancy at Trilogy Enterprises for Call Center Concierge

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