Job Vacancy at Etisalat for Analyst - CVM Outbound

 Employment Nigeria 12-Dec-2015 LAGOS , IT and Telecoms  

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the vacant position below:

Job Position: Analyst-CVM Outbound

Job Summary

  • Assist in the development, implementation and measurement of customer retention and customer lifecycle management programmes and campaigns through outbound channels aimed at reducing churn and increasing usage across the value bands on the network.
  • Develop, implement and measure pro-active and re-active retention programmes to attain and exceed churn targets
  • Monitor customers movements daily across various services such as easylife and homezone with a pro-active usage enhancement campaign aimed at addressing any noticeable decline in various product baskets
  • Constantly evaluate churn metrics to immediately implement remedies and improve on campaign business rules when necessary
  • Develop other customer lifecycle programmes including win-back and loyalty programmes while maximizing the outbound channels
  • Anticipate and identify customer needs and dissatisfaction issues in order to aid pro-active customer engagement
  • Analyze outbound campaign results and propose recommendations to the business base on campaign performance and evaluation
  • Perform any other duties as may be assigned by the Manager, Campaign Management

Principal Functions

  • First degree or equivalent in a relevant discipline
  • One year post - NYSC work experience within telecoms business environment
  • Expert knowledge of competitive environment.
  • Consumer trends and trade practices in the industry.
  • Knowledge of campaign management solution within telecoms industry.
  • Demonstrable data-mining and analytical skills.
  • Excellent understanding of customer data analysis, propensity modeling and segmentation techniques.


Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Latest Nationwide Jobs in Leadway Assurance Limited 2011

Class Teacher at Smart Partners Consulting

Graduate IT Officers at Paramount Medical Services Limited

Latest Job at System Waves Technologies

Job at Massimo Saverio Nigeria Limited


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Talent Developer Assistant & Methods Lead in a Multinational Oil and Gas Company

Immigration/Visa Officer, PHC & Lagos in a Multinational Oil and Gas Company

PTM Archive Co-Ordinator (PHC) at Maventeq Systems Limited

Payroll Officer at Maventeq Systems Limited

Accounts Receivable Officer at Sahara Group

More

GET FREE JOB ALERTS

POPULAR JOBS

Consultant (Orthopaedic & Traumatology Paediatrics) at the Lagos University Teaching Hospital (LUTH)

Consultant (Haematology & Blood Transfusion) at the Lagos University Teaching Hospital (LUTH)

Consultant (Anatomic & Molecular Pathology) at the Lagos University Teaching Hospital (LUTH)

Medical Officer (Clinical Pathology) at the Lagos University Teaching Hospital (LUTH)

Consultant (Medicine - Rheumatology) at the Lagos University Teaching Hospital (LUTH)

Accounts Receivable Officer at Sahara Group

Quality Control Officer at Sagar Vitaceuticals Nigeria Limited

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,