The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.
 

Position : Resources Assistant 

Nigeria Stability and Reconciliation Programme (NSRP)        
Directorate or Region: SSA                
Pay Band: PB 2        
Reports to: Facilities & Procurement Manager     
Duration of job: 1 year subject to renewal     
   
Purpose of job

To manage the resources function of the Nigeria Stability and Reconciliation Fund in line with the programme strategy, implementation plan and financial plan and to client and corporate standards.

Context and Environment

Nigeria is the British Council's largest operation in SSA with offices in four cities: Lagos, Port Harcourt, Abuja and Kano. NSRP is a DFID-funded programme managed by the British Council (who lead a consortium including International Alert and Social Development Direct) that aims to enhance collective efforts to identify and respond effectively to potential sources of violent conflict in Nigeria and reduce the negative impacts of conflict on the most vulnerable among the Nigerian population.
The programme will operate from four regional offices in Nigeria with a programme management unit situated in Abuja.
The Resources Manager will be based in Abuja and will be required to travel to the regional offices periodically.
The post will form part of the programme support team.
The post holder must have the ability to work in difficult environments, often with limited infrastructure or support facilities.
The programme will link closely with other BC-managed work in Nigeria, notably the Justice For All (J4A) programme.
The post holder will work closely with the Logistician, Facilities and Procurement Officer, Drivers/Office Assistants, Regional Resources Assistants, Security Coordinator, Output managers, programme officers and the finance team and will report to the Facilities and Procurement Manager based in Abuja.

Accountabilities, Responsibilities and Main Duties 
Accountabilities:

Accountable for ensuring the regional office administrative functions support the operations of the NSRP regional offices

Responsibilities:

Support the Logistician in ensuring transport arrangements for all incoming staff/consultants to the NSRP regional office are in line with NSRP policies.
Support the Logistician in ensuring that hotel accommodation reservations are made on time
Support the Logistician in ensuring that staff/consultants concerned are informed on arrangement for their transport and hotel and on time
Ensure incoming and out-going mails are properly recorded (incoming DHL).
Responsible for daily loading the papers for the printers and photocopiers in the Abuja office
Support the Logistician in raising purchase orders on time for programme activity payments
Support the Facilities & Procurement Officer in ensuring that store items are properly stored, stock cards are maintained for each items and monitored
Support the Facilities & Procurement Officer in ensuring that all procurements are in line with NSRP procurement policy.

Standards:

Responsibilities and duties expected to comply with NSRP/British Council policies

Key relationships

Internal: Regional Coordinator, Resources Officer, Regional Programme Officers, Driver/Office Assistants, .
External: External relationship management where appropriate (i.e. linked to function of role), to include: consultants, suppliers, external partner organisations, etc.     

Person Specification 
Behaviours:   

Creating Shared Purpose (Essential). Communicating an engaging picture of how we can work together..
Connecting with Others** (More demanding). Actively appreciating the needs and concerns of myself and others.
Working Together** (More demanding). Ensuring that others benefit as well as me
Being Accountable** (Essential). Delivering my best work in order to meet my commitments
Making it Happen** (Essential). Delivering clear results for the British Council.
Shaping the Future (Essential). Looking for ways in which we can do things better.

Skills and Knowledge:   

Logistics and procurement           

Qualification and Experience       

First degree or equivalent      
Not less than one year experience 

Position : Programme Officers 

Directorate or Region: SSA
Department: Education & Society 
Job Category: Project Management 
Pay Band: PB 6 
Reports to: Regional Manager - North West 
Duration of job: 1 year subject to renewal 

Purpose of job

To support implementation of a specified project or number of projects, ensuring project management and financial management meets client, corporate and programme quality standards.

Context and environment

Nigeria is the British Council’s largest operation in SSA with offices in four cities: Lagos, Port Harcourt, Abuja and Kano.
NSRP is a DFID-funded programme managed by the British Council (who lead a consortium including International Alert and Social Development Direct) that aims to enhance collective efforts to identify and respond effectively to potential sources of violent conflict in Nigeria and reduce the negative impacts of conflict on the most vulnerable among the Nigerian population.
The programme operates from five regional offices in Nigeria with a programme management unit situated in Abuja.
The Programme Officer will be based in Kano and may be required to travel to other regional offices and the Abuja office periodically. The posts will form part of the programme technical team.
The post holder must have the ability to work in difficult environments, often with limited infrastructure or support facilities.
The programme will link closely with other BC-managed work in Nigeria, notably the Justice For All (J4A) programme.
The post holder will work closely with the Interventions & Development Manager, Security Coordinator, Regional Manager, Output Managers, Resources Team, Technical Team and other regional staff, and will report to the Regional Manager – North West.

Accountabilities, responsibilities and main duties 
Accountabilities

Accountable for the successful implementation of specified projects, ensuring client, corporate and programme standards are fully met.
Accountable for ensuring specified project activities are accurately costed and budgets are managed effectively.
Accountable for ensuring timely and accurate support to financial and technical reporting.
Accountable for ensuring timely and effective monitoring & evaluation of partners and submission of M&E reports

Responsibilities and Main Duties 

1.) Project implementation 
Main duties will include:

Responsibility for the implementation of an agreed portfolio of projects within NSRP, ensuring documentation and processes are consistent with client, corporate and programme standards.
Responsibility for compliance with corporate systems.
Procurement and management of internal and external resources for specific activities in consultation with regional Resources Assistant and Abuja resources team.
Risk management (identification, reporting and management) of designated area of work ensuring risks are identified and reported in a timely manner to the satisfaction of the Regional Coordinator / Intervention & Development Manager.
Designing of activity plans and schedules ensuring project activities are delivered on time, to quality and cost targets and client satisfaction.
Identify and implement improvements to project delivery.
Provision of logistical and administrative support to ensure implementation of designated portfolio ensuring client, corporate and programme policies and standards are met (e.g. for travel and accommodation) in conjunction with Resources Assistant.
Carry out grant activities.

2.) Project monitoring, evaluation and reporting 
Main duties will include:

To support financial and technical reporting to internal/external clients and customers, ensuring reporting standards are in accordance with client and corporate standards.
To lead on project monitoring and evaluation activities in the state/region in conjunction with the M, L and E Manager based in Abuja
To be responsible for activity closures and related processes, ensuring closures are completed in according to client and corporate and programme standards.
To be responsible for capturing and communicating the findings from feedback on project activities in agreement with the communications and/or media manager
Monitoring of grantees as may be required

3.) Financial planning and management 
Main duties will include:

Managing project-level finances using programme systems for an agreed portfolio of NRSP projects, ensuring client, corporate and programme standards are met.
Managing expenditure and activity risk for an agreed portfolio of projects to ensure financial targets are met.
Producing and managing activity and project budgets for an agreed portfolio of projects.
Managing the payment and reconciliation of advances (including supporting documentation) for workshops under an agreed portfolio of projects.
Ensuring all financial management for a designated portfolio of projects meets internal and external audit requirements.
Ensuring timely preparation and completion of reporting and checks.

4.) Marketing and customer services 
Main duties include:

Contributing to the development of programme related activities.
Contributing to programme communication and promotion.
Ensuring excellent service delivery and act as a point of contact with the client and partners.

5.) Relationship management 
Main duties include:

Building and maintaining relationships with stakeholders which enhance the ability in project delivery, ensuring the programme acts on feedback from the client and partners.

Key Relationships

Internal: Programme Manager, Deputy Programme Manager (Technical) Interventions & Development Manager, Regional Manager, Security Coordinator, Programme Support Team and Programme Technical Team.
External: External relationship management where appropriate (i.e. linked to function of role), to include: consultants; external partner organisations; state institutions, academic institutions, etc.

Other important features or requirements of the job

Periodic travel to high-risk areas is likely to be necessary following close liaison with British High Commission /BC/DFID.
Regular unsocial and over-hours will be required to meet operational requirements of the post and programme.

Carry out other duties not specifically stated in the Programme Officer’s role profile as may be required by the Regional Manager – North West. 
Language skills appropriate to the region would be a distinct advantage      

Person Specification 
Behaviours     

Creating Shared Purpose (Essential). Creating energy and clarity so that people want to work purposefully together.
Connecting with Others** (More demanding). Actively appreciating the needs and concerns of myself and others.
Working Together** (Most demanding). Creating the environment in which others who have different aims can work together.
Being Accountable** (More demanding). Putting the needs of the team or British Council ahead of my own.
Making it Happen** (Essential). Delivering clear results for the British Council.
Shaping the Future (Essential). Looking for ways in which we can do things better.

Skills and Knowledge:

Project and contract management – level 2
Financial planning and management – level 2

Experience: 
Project management

Clear ability to identify, design, plan, manage and evaluate projects from initiation to completion and to achieve the stated outputs and results and keep to budget, timescale and client satisfaction.

Financial management

Experience of costing and managing project budgets and using corporate financial management systems and controls.

Qualifications

First degree or equivalent or appropriate experience

Position : Programme Officer

Directorate or Region: SSA
Department: Education & Society 
Job Category: Project Management       
Pay Band: PB 6        
Reports to: Regional Manager - Middle Belt    
Duration of job: 1 year subject to renewal      

Purpose of Job

To support implementation of a specified project or number of projects, ensuring project management and financial management meets client, corporate and programme quality standards.

Context and Environment

Nigeria is the British Council's largest operation in SSA with offices in four cities: Lagos, Port Harcourt, Abuja and Kano. NSRP is a DFID-funded programme managed by the British Council (who lead a consortium including International Alert and Social Development Direct) that aims to enhance collective efforts to identify and respond effectively to potential sources of violent conflict in Nigeria and reduce the negative impacts of conflict on the most vulnerable among the Nigerian population.
The programme operates from five regional offices in Nigeria with a programme management unit situated in Abuja.
The Programme Officer will be based in Jos, and may be required to travel to other regional offices and the Abuja office periodically. The posts will form part of the programme technical team.
The post holder must have the ability to work in difficult environments, often with limited infrastructure or support facilities.
The programme will link closely with other BC-managed work in Nigeria, notably the Justice For All (J4A) programme.
The post holder will work closely with the Interventions & Development Manager, Security Coordinator, Regional Manager, Output Managers, Resources Team, Technical Team and other regional staff, and will report to the Regional Manager – Middle Belt.

Accountabilities, Responsibilities and Main Duties 
Accountabilities

Accountable for the successful implementation of specified projects, ensuring client, corporate and programme standards are fully met.
Accountable for ensuring specified project activities are accurately costed and budgets are managed effectively.
Accountable for ensuring timely and accurate support to financial and technical reporting.
Accountable for ensuring timely and effective monitoring & evaluation of partners and submission of M&E reports

Responsibilities and Main Duties 

1.) Project Implementation 
Main duties will include:

Responsibility for the implementation of an agreed portfolio of projects within NSRP, ensuring documentation and processes are consistent with client, corporate and programme standards.
Responsibility for compliance with corporate systems.
Procurement and management of internal and external resources for specific activities in consultation with regional Resources Assistant and Abuja resources team.
Risk management (identification, reporting and management) of designated area of work ensuring risks are identified and reported in a timely manner to the satisfaction of the Regional Coordinator / Intervention & Development Manager.
Designing of activity plans and schedules ensuring project activities are delivered on time, to quality and cost targets and client satisfaction.
Identify and implement improvements to project delivery.
Provision of logistical and administrative support to ensure implementation of designated portfolio ensuring client, corporate and programme policies and standards are met (e.g. for travel and accommodation) in conjunction with Resources Assistant.
Carry out grant activities.

2.) Project monitoring, evaluation and reporting 
Main duties will include:

To support financial and technical reporting to internal/external clients and customers, ensuring reporting standards are in accordance with client and corporate standards.
To lead on project monitoring and evaluation activities in the state/region in conjunction with the M, L and E Manager based in Abuja
To be responsible for activity closures and related processes, ensuring closures are completed in according to client and corporate and programme standards.
To be responsible for capturing and communicating the findings from feedback on project activities in agreement with the communications and/or media manager
Monitoring of grantees as may be required

3.) Financial planning and management 
Main duties will include:

Managing project-level finances using programme systems for an agreed portfolio of NRSP projects, ensuring client, corporate and programme standards are met.
Managing expenditure and activity risk for an agreed portfolio of projects to ensure financial targets are met.
Producing and managing activity and project budgets for an agreed portfolio of projects.
Managing the payment and reconciliation of advances (including supporting documentation) for workshops under an agreed portfolio of projects.
Ensuring all financial management for a designated portfolio of projects meets internal and external audit requirements.
Ensuring timely preparation and completion of reporting and checks.

4.) Marketing and customer services 
Main duties include:

Contributing to the development of programme related activities.
Contributing to programme communication and promotion.
Ensuring excellent service delivery and act as a point of contact with the client and partners.

5.) Relationship management 
Main duties include:

Building and maintaining relationships with stakeholders which enhance the ability in project delivery, ensuring the programme acts on feedback from the client and partners.

Key Relationships

Internal: Programme Manager, Deputy Programme Manager (Technical) Interventions & Development Manager, Regional Manager, Security Coordinator, Programme Support Team and Programme Technical Team.
External: External relationship management where appropriate (i.e. linked to function of role), to include: consultants; external partner organisations; state institutions, academic institutions, etc.

Other important features or requirements of the job 
Periodic travel to high-risk areas is likely to be necessary following close liaison with British High Commission /BC/DFID. Regular unsocial and over-hours will be required to meet operational requirements of the post and programme. 

Carry out other duties not specifically stated in the Programme Officer’s role profile as may be required by the Regional Manager – Middle Belt. 

Language skills appropriate to the region would be a distinct advantage      

Person Specification 
Behaviours:    

Creating Shared Purpose (Essential). Creating energy and clarity so that people want to work purposefully together.
Connecting with Others** (More demanding). Actively appreciating the needs and concerns of myself and others.
Working Together** (Most demanding). Creating the environment in which others who have different aims can work together.
Being Accountable** (More demanding). Putting the needs of the team or British Council ahead of my own.
Making it Happen** (Essential). Delivering clear results for the British Council.
Shaping the Future (Essential). Looking for ways in which we can do things better.

Skills and Knowledge: 

Project and contract management – level 2
Financial planning and management – level 2

Experience:
Project management

Clear ability to identify, design, plan, manage and evaluate projects from initiation to completion and to achieve the stated outputs and results and keep to budget, timescale and client satisfaction.

Financial management

Experience of costing and managing project budgets and using corporate financial management systems and controls.

Qualifications     First degree or equivalent or appropriate experience

Position : Human Resources Officer 

Directorate or Region: SSA     
Pay Band: 6   
Duration: 1 year and renewable     
Reports to: Operations Manager     
Duration of job: One year in the first instance and subject to renewal      
Department: Education & Society
Job Category: Project Management

Purpose of Job

To support the Operations Manager in providing expert HR advice and support to managers in NSRP on Learning and Development (L&D), Organisational Development, Performance Management, Compensation and Benefits, Terms and Conditions of Service (TACOS), Equality, Diversity and Inclusion (EDI), staffing, and disciplinary procedures where necessary.
To support development and monitoring of HR systems, policies and procedures across NSRP offices in Nigeria
To support the Operations Manager on consultancy management processes.

Context and Environment

Nigeria is the British Council’s largest operation in SSA with offices in four cities: Lagos, Port Harcourt, Abuja and Kano.
NSRP is a DFID-funded programme managed by the British Council (who lead a consortium including International Alert and Social Development Direct) that aims to enhance collective efforts to identify and respond effectively to potential sources of violent conflict in Nigeria and reduce the negative impacts of conflict on the most vulnerable among the Nigerian population.
The programme operates from five regional offices in Nigeria with a programme management unit situated in Abuja. Human Resources & Consultancy Manager will be based in Abuja and may be required to travel to other regional offices periodically.
The posts will form part of the programme resources team.
The programme will link closely with BC-operations in Nigeria, and other BC managed programmes.
The post holder will work closely with the Programme Manager, Deputy Programme Manager (Technical), Deputy Programme Manager (Resources), Interventions & Development Manager, Output Managers, Resources Team, Technical Team and other regional staff, and will report to the Operations Manager.

Accountabilities, Responsibilities and Main Duties: (including people management and finance)
1.) Recruitment, Selection and Induction.

Lead on the recruitment requisitions, ensuring that managers carry out recruitment and selection according to corporate and equal opportunity standards ensuring adherence to local employment laws. Ensuring utilization of the HRIS; e-recruitment in the selection of new staff.
Oversee the induction for all new staff and actively quality checking elements of the induction programme to ensure consistency in the process across all offices. Collecting feedback on induction programmes and acting on feedback provided to improve the process.
Contribute to HR team objectives by attending and contributing to staff meetings.
Manage employee data with available HRIS (e-HR) system such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for reporting. To prepare regular or special reports necessary for business decisions. This will also include maintaining staff files and records
Support Operations Manager on the delivery of corporate HR strategies and plans. To ensure HR plans, issues and failings and risk are actively managed and reported to Operations Manager for reporting at FCCF and ERMF meetings.
Ensure compliance to British Council Information Knowledge Management standards of the team.

2.) Learning/Organisational Development (OD)

Promote a culture of learning, knowledge sharing and teamwork by aiding collaboration and creating models for change management.
Assist in arranging regular training on recruitment & selection, performance management etc.
Support Line Managers in conducting learning needs analysis in-country, understanding changing business needs and defining how learning and development initiatives can support those needs.
Maintain the annual learning plan in liaison with Operations Manager and Line Managers which meets business needs. Ensuring implementation as well and keeping adequate training records.
Ensure all learning and development activities are underpinned by British Council’s values and promote Equality, Diversity and Inclusion within the organisation.
Support the design and delivery of OD and change management strategies, processes and interventions. This should include initiatives which foster a high performance culture where valuing learning, continuous improvement and diversity are the norm.
Providing coaching and guidance where necessary
Take responsibility for personal development by undertaking relevant developmental programmes; self-learning, job shadow, on the job training etc.

3.) Contracting & Consultancy Management

Support Operations Manager on end to end consultancy management processes and oversee the administration of consultants’ contracts.
Lead on advertisement of consultancy assignments.
Manage consultants’ CV database.

4.) Performance Management

To assist Line Managers in ensuring that their team performance management system operates to corporate standards and guidelines.
Lead the annual moderations and performance review process

5.) Equality, Diversity & Inclusion (EDI)

Lead on EDI activities.
Manage face to face training on specific EDI topics
Lead on collating evidence for DAF submissions.

6.) Financial Management

Prepare operational budgets. Ensuring value for money in the procurement of services on behalf of the team.
In liaison with the Finance team, develop effective strategies for financial wellbeing of the team.

7.) Compensation & Benefits Management       

To support country staff with pay policy interpretations and responding to queries on pay and benefits
To assist in managing communications for effective dissemination of information to employees on wages, benefits and other related HR policies and practices.
To support the finance team in payroll related matters.
Manage all aspects of benefits associated with managing risk connected with the working staff including Health Insurance, Life Assurance and Employee compensation.
To ensure that all staff is covered under the health and life insurance scheme. Manage day to day relationship with vendor teams; health maintenance organizations, insurance brokers etc. - providing feedback to vendor on performance and communicating issues back to Operations Manager as needed.

8.) Employee Relations & Engagement

Enquiry Management for internal and external stakeholders.
Record management of employee relations issues
Provide guidance and assistance to Line Managers and Staff on matters relating to employee relations activities.
To build relationships and collaborate with leads across the business to identify specific employee engagement requirements of differing business areas.

Key Relationships: (include internal and external) 
NSRP/BC Employees, Staff Association, Senior Leader team, SSA regional HR team, Local Labour Lawyers, Health Maintenance Organization, Insurance Brokers.        

Other important features or requirements of the job

Periodic travel to high-risk areas is likely to be necessary following close liaison with British High Commission /BC/DFID.
Regular unsocial and over-hours will be required to meet operational requirements of the post and programme.
Carry out other duties not specifically stated in the Human Resources Officer role profile as may be required by the Operations Manager.     

Person Specification 
Behaviours:   

Making it happen (more demanding) Do I regularly review results and look for ways of raising levels of achievement for myself and others?
Connecting with others (more demanding) Do I integrate people of different backgrounds into teams to achieve business objective
Working together (more demanding) Do I work with clients to come up with solutions and gain support
Being accountable (demanding) Do I meet my commitments and take personal responsibility for the results?

Required but not used for recruitment

Shaping the future (essential)
Creating a shared purpose (essential)

Skills and Knowledge:     
Managing People (Level 1)

Provides support to less experienced members of the team and is aware of individual differences. Helps colleagues perform tasks and use systems and processes.

Managing Projects (Level 2)

Examines project data and performance, reporting on progress and recommending corrective action as needed.

Communication & Influencing (level 3)

Able to use a range of non-standard and creative approaches to inform, and persuade others, extending beyond logical argument to influence decisions and actions in a way which is inclusive and engaging.

Analysing data (level 2)

Reviews available data and identifies cause and effect, and then chooses the best solution from a range of known alternatives.

Human Resources Management (Level 3)

Understanding of relevant areas of HR (employment law ,employment contracts, redundancy, payroll, Reward, Recruitment, Learning & Development, Performance management)       

Experience:

Experience in HRM in multinational organisation
Proven track record in
HR Management, able to demonstrate understanding of best practice in HR processes and systems

Qualifications    

Degree level education    
HR qualifications