Vacancy for Head, Client Service at WorkSpace Global Consulting

Employment Nigeria 05-Dec-2015 LAGOS , Accounting Audit

Workspace Global, is currently seeking to employ suitably qualified candidate to fill the position below:

Job Position: Head, Client Service

Job Descriptions
Job Objectives:

The Head, Client Service coordinates the Account Managers who develop the client strategy, hold the relationships and deliver the client objectives.
He/She pitches new work alongside the management team by getting the client to understand why it's good for their business.
The Head, Client Service is a strategic and disciplined thinker, providing excellent creative briefs when necessary, and assisting in the overall direction and execution of each campaign.

Key Responsibilities

Use marketing knowledge to determine the long-term path for the growth of the brands in his/her portfolio
Also to develop short and medium term plans, that are in sync with the overall agreed brand strategy
Ensures that brand equity of his/her brands continues to grow through the impact of communications with target consumers
Ensures that brands within the account portfolio are consistently taking the lead and are being renewed through continuously fresh creative thinking, resulting in impactful campaigns that gets talked about.
Ensures high quality of briefing and documentation by the Account Managers
Develops and articulates Account Agendas and Brand Agendas
Initiates and leads quarterly brand reviews, internally and externally, ensures annual brand plans are developed & shared with clients
The Head, Client Service is the primary REPOSITORY of knowledge on all the brands, within his/her portfolio
The Head, Client Service ensures that the Agency is in the lead role with clients and accounts are efficiently managed
The Head, Client Service manages inter-functional relationship, and stimulate all internal agency partners for great ideas to be generated on a CONTINUOUS and CONSISTENT basis
The Head, Client Service ensures that profitability and growth is maintained on all accounts in his/her portfolio.

Accountability
The performance of the Account Manager will be judged on the following bases:

Ability to deliver on strategic objectives agreed in the performance objectives.

Skills, Competencies and Requirements

High level of Computer Literacy
Relationship management
Communication and interpersonal relations
Customer service and relations
Finance and budgeting
Planning and organizing
Decision-Making Skills
Negotiating and networking
Good judgment and analytical ability
Accuracy and attention to detail
Teamwork and Problem-solving skills
Commercial awareness.

Educational Qualifications/Experience

Minimum of Master's Degree in relevant field.
10 years working experience with at least 2 years in the role.

Desired Personal Attributes:

Integrity
Neat
Ambitious orientation
Strong leadership attributes.

Sorry the application deadline for this job has elapsed

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Vacancy for Head, Client Service at WorkSpace Global Consulting

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