Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

Position : Process Auditor

JOB PURPOSE

To support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement. The role holder will lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.

KEY ACCOUNTABILITIES

Process/Policy Compliance

Process and Policy design and reengineering, designing SOPs and check sheets, monitors and reports  process KPIs performance
Create interface & co-ordination to ensure compliance to policies, process and procedures for the OPCO (Operating Country).

Constantly engage with assigned functions at Group and OpCos to align the processes and closure of all open issues

Delivery of Improvement projects

Identifies and drive projects for assigned functions both - Business and Customer Impacting and revenue/cost  impacting  and Mentoring Project Teams, using lean and six sigma tools.

Best in class processes are in place and adhered to

Ensures that processes and procedures in place are designed and work as per the standards, and can efficiently support functional/business objectives.
Ensure that functional processes add value to the business.

Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision making process.

Effective Interface with Internal Assurance (IA) group team

Effective engagement with the IA group team to define the audit and gap areas.
Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
Effective implementation of the learning tracker action items for the OPCO
Ensuring all the audit observations of the OpCo’s are effectively closed.
Ensuring process gaps are identified and shared with Process owner & Function  head for implementation.
Ensuring technology gaps are identified and shared with IT for implementation
Interface with IA and assigned functions for audits and closure of issues.

Desired Skills and Experience

Educational Qualifications  & Functional / Technical Skills

A Bachelor’s degree
ICAN or ACCA required

Relevant Experience

 3 - 5 years of experience  in Audit firm
Process Audit experience
Exposure to technology, process reengineering and handling decentralized operations is desirable
Effective Project management & Co-ordination
Commercial and Financial Management
Interpersonal Skills
Problem solving
Service Focus
Persuasion & negotiation Skills
Relationship Management

Position : Technology Compliance Manager

JOB PURPOSE

This role will support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement. The role holder will also lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.

KEY ACCOUNTABILITIES

Process/Policy Compliance

Process and Policy design and reengineering, designing SOPs (Standard Operating Procedures) and check sheets, monitor and report  process performance KPIs (Key Performance Indicators).
Create interface & co-ordination to ensure compliance to policies, processes and procedures for the OPCO (Operating Country).

Constantly engage with the Technology Functions (Networks & IT at Group and OpCos) to align the processes and closure of all open issues

Improvement projects

Identify and drive projects for assigned functions both - Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools.

Regulatory QoS (Quality of Service)  interface management to ensure that all regulatory parameters are effectively tracked.

Align with regulatory teams for all key QoS KPIs for Technology Functions (Networks & IT), ensuring compliance levels are tracked and measured.
Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of KPIs.
Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator.
Implement and Lead Compliance, Audits and learning sharing for Network & IT  Policies and Processes

Ensure effective implementation of Adherence to Regulatory QoS standards and requirements,

Effective interface with Internal Assurance (IA) group team for close looping.

Effective engagement with the IA group team to define audit and gap areas.
Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
Effective implementation of the learning’s tracker and close looping for the OPCO
Ensuring all the audit observations of the OpCo’s are effectively close looped.
Ensuring process gaps are identified and shared with Process owner/Function Head for implementation.
Ensuring technology gaps are identified and shared with relevant stakeholders  for implementation.
Interface with Networks and Information Technology for audits and closure of issues.

Desired Skills and Experience

Educational Qualification

A Bachelor’s degree in Electrical/Electronics or Computer Science

Relevant Experience

Minimum of 5 years’ experience with least 3 years in IT/Networks Operations audit experience in Telecommunications.
Minimum of 3 years Telco Networks audit experience.
Experience evaluating Network Architecture etc.
Exposure to technology, process reengineering and handling decentralized operations is desirable
Effective Project management & Co-ordination
Interpersonal Skills
Problem solving
Service Focus
Persuasion & negotiation Skills
Relationship Management