Save the Children International is a 'dual mandate' organisation and as such equal priority will be given to both humanitarian and development work. This is the only way we will be able to ensure that some of the fundamental rights that we believe children have, such as survival, safety and constant access to protection and education can be guaranteed. As part of a commitment to work with children through humanitarian interventions Save the Children will support programmes in both sudden onset and chronic emergency situations.

We are recruiting to fill the position below:

Job Position: Information Technology (IT) Officer

Job Description
To provide IT technical services to Lagos, Jigawa and its sub-field offices by troubleshooting IT issues, ensuring timely maintenance of all communication/IT equipments. S/he will provide all needed IT services to and also act as a part of the SCI Nigeria IT team during an operation request.

Key Areas Of Accountability

• The Information Technology Officer shall be accountable on the following key areas in Lagos, Jigawa field office of Save the Children International program in Nigeria:

Network Management:

• Support Lagos, Jigawa field offices on network troubleshooting ensuring an effective network connection. and maintain the entire local area network installed at the supported office locations
• Troubleshooting and maintain the network devices e.g. printers, scanners, etc.
• Maintain record of the local network, VPN connection and the wide area network installed and terminated in his/her supported location.
• In consultation with the Area Operations Manager and other team-leads, ensure that visitors (including staff from other locations, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their visits.

Hardware Support:

• Configure and install systems and set up new users.
• Carry out routine preventive maintenance/checks, and troubleshoot problems with his/her assigned field offices. Ensure all IT hardware equipment and computer accessories/peripherals are maintain effectively.
• Ensure all IT problems within the office are identified and solutions found and implemented.
• Perform IT hardware inventory update as necessary.
• Set up projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use and as necessary for meetings, etc.

Telecommunications Management:

• Ensure the field/sub-field bases supported by him/her have a well installed and functioning voice network (IP PBX). All devices are functioning and the service is cost effective
• Troubleshooting technical problems with mobile subscriptions and IP Phone.
• Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are activated at all times

Asset Management:

• Ensure good asset management at the office(s) he/she is supporting through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative Officers
• Responsible to make sure that all assets (IT and office equipment) is correctly used
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipments

Incident Management:

• Providing first level on IT helpdesk support in assigned field offices
• Communicating any service disruptions to users, opportunities and other relevant policies
• Carry out any other tasks required by the line manager

Security and Backup:

• Keep the network and all computer systems safe, secure and virus-free.
• Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the in-country IT representative.
• Ensure proper backup of all staff information, files and folders.

Other Support Responsibilities:

• Provide a regular activity/progress report to IT/Information Manager on all aspects of IT operations, highlighting any issues encountered and special initiatives taken etc.
• Participate in and as part of the program network IT representative manage by the IT/Information Manager
• Comply with all relevant Save the Children policies and procedures, including safeguarding children, code of conduct, etc.

Other -Working Contacts

• Internal SCI Staff in Lagos field office, Nigeria IT team
• External IT Contractors and Service providers as manage by the in-country IT representative

Skills And Behaviours (Our Values In Practice)

Accountability:

• Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength

Skills & Experience

Essential:

• At least 2 years working experience in a similar position preferably in Western Nigeria.
• Proven knowledge of PABX, hardware maintenance and ability to solve simple hardware problems; this includes set-up and management of network devices e.g. printers, scanners, etc.
• Solid experience in maintaining, trouble-shooting and administering a Microsoft Windows-based (local area) network

Prior Experience Expectations:

• Desired Number of Years Prior Experience in a Similar Role - 3
• Experience in Server and Active Directory Management
• Experience in a relatively insecure field based environment
• Solid background maintaining, trouble-shooting and administering a Microsoft Windows server 2008.
• Knowledge of Microsoft Windows operating systems, including XP, Windows 2003, and Window 7, and Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• The successful candidate will have excellent communication, organisational skills, including the ability to manage several tasks simultaneously; have strong interpersonal and networking skills and the ability to work with a diverse range of people.
• Level of Education - Degree in IT or a related IT certifications.
• Communication & Interpersonal Skill Level - Excellent
• Language Requirements - English - Excellent, Hausa- Excellent
• Level of IT Expertise Required - Excellent
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically