Vacancy at Action Against Hunger | ACF-International

Employment Nigeria 24-Jan-2016 MAIDUGURI , NGO

Action Against Hunger | ACF-International works to save lives by combating hunger and diseases that threaten the lives of vulnerable communities, through nutrition, food security, water and sanitation, health and advocacy.

POSITION : Feedback Mechanism Officer

Overview

The Feedback Mechanism officer (FMO) will play a key role receiving feedback from all the stake holders especially from target communities and beneficiaries of Action Against Hunger- Maiduguri base.
The FMO role will be largely limited to receive the feedback and manage and record all the information.

Specific Objectives

Establishment and management of the Feedback Mechanism for Maiduguri base.
Will accurately record the feedback received from the community and other stake holder through different feedback mechanisms in place.
Generate the daily, weekly and monthly reports on feedback mechanism and share with Field Coordinator
Carry out investigations when assigned by Field / ME Coordinators
Archiving of all complaints /feedback received
Interface and regular follow-up with Program Manager to respond to complaints effectively
Take responsibility for making the complaint handling system accessible to all stakeholders for effective and transparent running of programs at the base level.
Ensure all feedback is shared to Complainants within prescribed timeframes and according to the seriousness of the complaints
Maintain the procedural fairness and adhere to the standard operating procedures of feedback mechanism
Maintain the AAH core principles and ethics while receiving feedback from the community
Ensure good record keeping and filing of all processes adopted during the feedback mechanism and complaint handling.

Qualifications

Bachelor of Science in Public Health, Statistics or Demography with previous experience working in nutrition or health project.

Essential Skills and Experience:

Professional, motivated, open, creative, mature, responsible, flexible and culturally sensitive
Minimum two years’ experience working with donor funded programming
Excellent working knowledge of Microsoft Office programming (Access, Outlook, Excel, Power Point, and Word)
Proven ability to create management information systems for large amounts of data within a complex program
Knowledge and experience in using database specific software
Excellent communication, writing and analytical skills
Fluent in local languages
Experience designing and leading capacity building and training for national teams.
Preferred Skills and Experience:
Previous experience in handling feedback mechanism or M&E
Previous experience of working with NGOs

Use the button below to apply
Or
Apply in person to the following addresses:

Abuja
House No. 3,69 Crescent,
6th Avenue,
Gwarinpa,
Abuja - FCT 079.

Jigawa State
Unguwar Kasarau Yamma
Dutse,
Jigawa State.

Yobe State
No. 195/196,
Don Etebet Housing Estate,
Damaturu,
Yobe State.

Borno State
96 West North,
Damboa Road GRA,
Behind Indimi House,
Damboa Road,
Maiduguri,
Borno State

Note

To be considered, applications must include a CV and letter of interest, and indicate the full position title in the email subject line, or on the application envelope.
Applications received without these specifications will not be considered.
Only shortlisted candidates will be contacted, no phone calls or follow-ups will be entertained.
Qualified women and persons with disabilities are encouraged to apply.

Sorry the application deadline for this job has elapsed

Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

Vacancy at Action Against Hunger | ACF-International

SIMILAR JOBS

MOST RECENT JOBS

GET FREE JOB ALERTS

POPULAR JOBS

Employment Nigeria

Job Seekers

Employers

Contact