Business Development Officer at Standard Chartered Bank Nigeria

Employment Nigeria 12-Feb-2016 LAGOS , Banking and Finance

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

POSITION : Business Development Officer, EB

Job ID: 500613

Job Purpose

Engage New To Bank clients who are employees of corporates with whom Retail Banking has done a deal with an institution either mandate or right to market (primarily CB/CIB / Non-client EB corporate)
Onboard New To Bank potential clients with multiple product needs (Payroll, Personal Loans, Credit Cards, Mortgages, Investment Products)
Engage via on-site marketing/ events or appointments
Ensures that the applications meet the required standard.
Perform Detica Account Opening Checks (where applicable) on applications submitted for review.
Ensure the anomalies / errors / omissions are attended to before submitting the application to Loan Centre for further review / processing.

Other Responsibilities
Connect & explain:

Connect with identified employees of Employee Banking corporate (based on opportunities set up by RMs)
Explain proposition & requirements in full

Sources of leads:

Employee Banking RM
Existing EB customers

Prepare & set up on site presence:

Collect all documents required for account opening and product requirements

Meet, Acquires basis need based conversations:

Meet in person (ensure Priority RM joins where required)
Determine further needs
Complete sales process for product set up
Educate and conduct initial set up for online, ATMs, Client Centre, and Branch

Activate (remote):

Product/process fulfilment
Pass on referrals/leads of other products to respective specialists

Policies and Guidelines:

To be familiar and comply with all relevant Group policies and local regulations in relation to all products.
Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.

Anti Money Laundering / KYC / CDD:

Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:
Identifying your customer,
Knowing your customer,
Reporting suspicions,
Safeguarding records and
Not disclosing suspicions to customers.

Group Compliance Performance Objectives

Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
Completion of all mandatory risk and compliance training including e-learning within stated timeframes
Proactive identification of risks and concerns, including escalation to all relevant stakeholders
Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

Projects:

To participate and contribute in the upcoming projects of the department to ensure timely and smooth implementation

Key relationships (Internal & External)
Internal:

Senior Relationship Managers, RMs and peers in Retail Clients
Senior Managers, SBIM, BOSMs and BOOs of all levels in the Business Units.
Branches
Group Internal Audit

External:

Clients

Contributes to:

The overall success of Retail Banking Nigeria.

Requirements

BSc / HND + (5 years experience or professional qualification).
Proven minimum of 2 years sales experience with bank or insurance company with knowledge of lending products
Minimum of 1 year experience in customer services
Good working knowledge of the bank’s operating systems.
Articulate, well spoken
Good communication and inter-personal skills
Presentable; decorum critical
Computer literate
Result oriented
Customer focused
Team players
Integrity

Product broadening:

Enhanced multi-product Priority/ Personal knowledge
Market and competition knowledge

Client engagement:

On boarding
Client training on banking products and digital solutions
Communication and presentation skills
Objection handling and problem solving
Digital savvy, need to be comfortable with our digital platforms

Journey completion:

Understanding of Priority / Personal Client KYC principles/ CDD

Sorry the application deadline for this job has elapsed

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Business Development Officer at Standard Chartered Bank Nigeria

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