Employment Nigeria
29-Feb-2016
₦60,000 - 100,000
LAGOS ,
Customer Service
Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa, Europe and America.As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.
POSITION : Customer Care Executive (Outbound)
Essential Duties and Responsibilities
Advising present or prospective customers by answering calls, converting inquiries into sales and making outbound calls.
Working towards and achieving stretching personal and team objectives.
Identifying how we can best help customers.
Processing customer orders and up-selling products based on identified customer needs.
Maintaining quality service by following organization standards.
You will support preparation, analysis and presentation of customer data for coming up with new ideas for acquisition of new customers and retention of existing customers.
Your aim will be to come up with clear business-oriented actionable plan and support execution using CRM tools, while coordinating with different teams within the central team.
Contributing to team effort by accomplishing related results as needed.
Education and/or Work Experience Requirements
Bachelor’s Degree in any reputable institution.
2-3 years’ Experience in related field.
Skills:
Dynamic and enthusiastic person with good written and verbal communication skills
Persuasion and Influencing skills, strong negotiating skills
Good work organization, time management skills and ability to work under pressure
Ability to work quickly, methodically and accurately
Sound interpersonal skills
Salary
N75,000 to N100,000 Monthly.
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