United Nations Development Programme (UNDP) helps developing countries attract and use aid effectively. In all our activities, we encourage the protection of human rights, capacity development and the empowerment of women.

POSITION : ICT Officer

Duration of Initial Contract: Initial duration of one year ( with a possibility of an extension)

Background
Under the guidance and direct supervision of the Head of Administrative and Finance Unit, the ICT Officer manages ICT services, develops and implements ICT management systems, provides information management tools and technology infrastructure in medium and large Country Offices (CO). The ICT Officer is responsible for review of and advice on the use of new technologies that will enhance the CO productivity. The ICT Officer promotes a client-oriented approach.

The ICT Officer works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and UNOCHA HQs staff for resolving complex ICT-related issues, liaises with Regional Information Officer (RIO), the Regional Bureau Information Manager (RBIM), OIST staff.

Duties and Responsibilities
Summary of key functions:

Implementation of ICT strategies and new technologies
Ensures effective coordination of ICT helpdesk functions and provide support to the CO and Sub-offices in Yola, Maiduguri, Gombe, Damaturu
Management of CO hardware and software packages
Networks administration
Provision of web management services
Provision of support for CO developed Web Based Applications and Tools
Facilitation of knowledge building and knowledge sharing

Ensures implementation of ICT strategies and new technologies, focusing on achievement of the following results:

Compliance with corporate information management and technology standards, guidelines and   procedures for the CO technology environment.
Provision of inputs to elaboration of internal policies and procedures on the use of ICT.
Participation in the office business process re-engineering activities and ensures that business needs drive IT solutions related to corporate resource management.
Development and update of the ICT annual work plan and reporting.
Full compliance with corporate information management and technology standards, guidelines and procedures for the office technology environment.
Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT.
Provision of advice on and assistance in procurement of new ICT equipment for the office, provision of technical specifications and information on best options in both local and international markets.

Ensures effective coordination of ICT helpdesk functions and provide support to the CO and Sub-offices in Yola, Maiduguri, Gombe, Damaturu focusing on the achievement of the following results:

Planning, scheduling, monitoring and ensure resolution of helpdesk tasks.
Frequently travel to Somalia to support Sub-Offices as per agreed travel plan with ICT Officer and ensures that ICT systems are effectively managed and operational.
Provide support and training to staff on office automation applications (Lotus Notes, MS Office, WAN applications and mobile user clients).
Assist in performing systems administration functions for Domino, network Operating systems whenever needed.
Install and administer the office ICT applications and data telecommunication facilities. This involves administering data security for end user access to such network and/or facilities and troubleshooting ad-hoc hardware or software problems experienced on the network or facilities.

Manages CO hardware and software packages, focusing on the achievement of the following results:

CO hardware and software platforms meet the UNOCHA corporate standards and the CO Key business processes.
Provision of advice on maintenance of equipment and acquisition of hardware supplies
Supervision of the implementation of corporate UNOCHA systems.
Development of new software for high impact results (e.g. information management tools, databases, intranet, etc.).

Ensures efficient networks administration, focusing on achievement of the following results:

Monitoring of the computing resources to provide a stable and responsive environment.
Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
Monitoring of backup and restoration procedures for both server and local drives.
Timely upgrade of LAN infrastructure and Internet connectivity to meet UNOCHA requirements.

Provides web management services, focusing on achievement of the following results:

Identification of opportunities and ways of converting processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems).
Creation and technical maintenance of the office websites and Intranet.
Ensuring OCHA website is technologically up to date and navigable.

Provides support for CO developed Web Based Applications and Tools, focusing on achievement of the following results:

Assisting users to fully utilize the online tools already developed and that are being developed to automate the CO Business process.
To provide support to both users and partners on web based tools.
Develop manuals and provide end user training on new technologies and tools

Ensure facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

Sound contributions to knowledge networks and communities of practice.
Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
Organization of training for the operations/projects staff on ICT issues.
Synthesis of lessons learned and best practices directly linked to ICT management.
Sound contributions to knowledge networks and communities of practice.

Impact of Results

The key results have an impact on the overall efficiency of the Country Office and Sub Offices in Yola, Maiduguri, Gombe, Damaturu including improved business results and client services. Forward-looking ICT solutions have an impact on the organization of office management, knowledge sharing, and information management.

Competencies
Functional Competencies:

Building Strategic Partnerships:

Maintaining a network of contacts
Maintains an established network of contacts for general information sharing and to remain up-to-date on partnership related issues

Promoting Organizational Learning and Knowledge Sharing:

Basic research and analysis
Generates new ideas and approaches, researches best practices and proposes new, more effective ways of doing things.
Documents and analyses innovative strategies and new approaches.

Job Knowledge/Technical Expertise:

Fundamental knowledge of own discipline
Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position
Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
Identifies new and better approaches to work processes and incorporates the same in his/her work
Analyzes the requirements and synthesizes proposals
Strives to keep job knowledge up-to-date through self-directed study and other means of learning
Demonstrates good knowledge of information technology and applies it in work assignments

Promoting Organizational Change and Development:

Basic research and analysis
Demonstrates ability to diagnose problems and identifies and communicates processes to support change initiatives

Design and Implementation of Management Systems:

Research and analysis and making recommendations on management systems
Maintains information/databases on system design features
Develops simple system components

Client Orientation:

Establishing effective client relationships
Researches potential solutions to internal and external client needs and reports back in a timely, succinct and appropriate fashion
Organizes and prioritizes work schedule to meet client needs and deadlines
Establishes, builds and sustains effective relationships within the work unit and with internal and external clients.

Promoting Accountability and Results-Based Management:

Basic monitoring
Gathers, analyzes and disseminates information on best practice in accountability and results-based management systems

Core Competencies

Demonstrating/safeguarding ethics and integrity
Demonstrate corporate knowledge and sound judgment
Self-development, initiative-taking
Acting as a team player and facilitating team work
Facilitating and encouraging open communication in the team, communicating effectively
Creating synergies through self-control
Managing conflict
Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
Informed and transparent decision making

Required Skills and Experience
Education:

Master's Degree in Information Systems, Information Management Computer Science or related discipline. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE). If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

2 years of relevant working experience, including development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications.

Language Requirements:

Fluency Proficiency in both oral and written English.
Knowledge of French is an advantage  to deal with regional bureau in Dakar (Senegal).