Employment Nigeria
18-Mar-2016
LAGOS ,
Customer Service
Simeons Pivot Resources - Our clients, a Courier and Logistic company seek to recruit a competent and well experienced individual into the available position in the company. Hence, we are recruiting to fill the vacant position below:
POSITION : Customer Service Officer
Job Description
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle service inquiries
Provide pricing and delivery information
Perform customer verification's
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Qualification/Experience
Minimum HND/B.Sc in Management or Social Science discipline
Professional Customer service certification will be an added advantage
2 to 5 years customer service experience, Preferably in a Courier company
Knowledge, Skills and Competency:
Interpersonal skills
Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Adaptability
Ability to take Initiative
Stress tolerance
How To Apply
Interested and qualified candidates should forward their CV's to: info@simeonspivot.com with position and location as subject title e.g Customer Service Officer (Int’l Airport Road Lagos State).
Note
If you are not qualified for this position please do not apply.
Only qualified and shortlisted candidates will be contacted.
you may send it yourself or use the button below
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