Customer Service Officer

 MULTALINK LOGISTICS GROUP 12-Apr-2016 ₦30,000 - 60,000 LAGOS , OGUN , Managerial   Customer Service   Administrative   Business Development  

Multalink is one of the leading national and international freight forwarding, relocation and project logistics management companies delivering cost-effective solutions throughout Africa, Middle East and Europe. It started as a small firm in 2002, but officially commenced its activities in 2013.

Job Description

  • Customer invoice enquiries
  • Customer database management.
  • Handling of customer’s complaints and ensure corrective actions are initiated, thus preventing that same mistakes happening again.
  • Act as in-house sales back-up.
  • Ensure arrival notices are sent timely.
  • Handling customer enquiries and issues for segmented and non-segmented customers.
  • Inter and intra department coordination.
  • Attend to mail communications- ensure prompt and effective communication
  • Ensure clear differentiation between internal correspondence and external correspondence.

Special Skills Required

  • Communication and probing skills.
  • Ability to multi-task
  • Excellent IT skills.
  • Problem solving skills
  • Inter Personal skills.
  • Reporting writing / reporting skills.
  • Minimum of OND certification.

Mode of Application: Interested and qualified candidates should forward their CVs to either hr@multalinklogistics.com.ng or multalinklogisticsng@gmail.com but not the both, using Job title as subject of mail.



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