Employment Nigeria
28-Mar-2016
ILORIN , ABEOKUTA , OSHOGBO ,
Customer Service
We are a licensed Pension Fund Administrator with over 7 years of professional experience in Pension Funds Administration. We were incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004. Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited.
POSITION : Customer Service Support
Job Description
To ensure that the goals and objectives of PAL regarding customer service is carried out and maintained through hard work and dedication to delighting both internal and external customers.
To provide effective support to PAL customers.
Provide timely feedback to the HPSC on customer trend, issues and areas of focus.
Provide timely feedback to the business on customer complaints, enquiries, trend/ behaviour.
To ensure that the call centre provides first call resolution to most complaints.
To minimize call escalations through effective coaching and support.
Create and foster a positive, successful, and professional work environment where staff choose to work and achieve their goals.
Desired Qualities
Mininumn of OND certification
Ability to communicate in major native dialect of the location
Verbal and written communication skills
Listening skills
Problem analysis solving
Customer service orientation
Organizational skills
Attention to detail
Graduate Receptionist/Customer Care Officer at B-PAC Nigeria Limited
Latest Jobs at Mikano via Best Search
Front Desk Officer at Infostrategy Technology Nigeria Limited
Talent Developer Assistant & Methods Lead in a Multinational Oil and Gas Company
Immigration/Visa Officer, PHC & Lagos in a Multinational Oil and Gas Company
PTM Archive Co-Ordinator (PHC) at Maventeq Systems Limited
Payroll Officer at Maventeq Systems Limited
Accounts Receivable Officer at Sahara Group
MoreConsultant (Orthopaedic & Traumatology Paediatrics) at the Lagos University Teaching Hospital (LUTH)
Consultant (Haematology & Blood Transfusion) at the Lagos University Teaching Hospital (LUTH)
Consultant (Anatomic & Molecular Pathology) at the Lagos University Teaching Hospital (LUTH)
Medical Officer (Clinical Pathology) at the Lagos University Teaching Hospital (LUTH)
Consultant (Medicine - Rheumatology) at the Lagos University Teaching Hospital (LUTH)
Accounts Receivable Officer at Sahara Group
Quality Control Officer at Sagar Vitaceuticals Nigeria Limited
More