Employment Nigeria
29-Mar-2016
NIGERIA ,
Customer Service
Adexen Recruitment Agency is mandated by a leading global company which specializes in the supply of innovative satellite and astronomy products, to fill the vacant position of:
POSITION : NOC Helpdesk Support Technician
Job Description
Troubleshooting skills (1st and 2nd line support) finding issues and resolving on networks and equipment.
Must be able to manage multiple clients (Updates, feedback and service delivery)
Records required customer and problem information in Helpdesk system and attend to issue
Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the client community.
Will be required to work overtime on support cases if required.
Will be required to make decisions on the spot on certain circumstances
Suggest solutions effectively to resolve the clients problem.
Requirements
Good educational background
Basic Technical background (IP and troubleshooting skills)
Good Client facing and internal communications skills
Good written and verbal communications skills.
Good working knowledge -Microsoft Office
Valid driver’s license
Must be able to learn and support new and quickly-changing technologies.
Detail orientated
Dedicated to client satisfaction
Good decision making skills
High energy level.
Remuneration
Attractive Package.
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