Manager, BSS HLS Operation at Etisalat Nigeria

 Employment Nigeria 22-Apr-2016 ABUJA , Engineering  

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

POSITION : Manager, BSS HLS Operation

Job Summary

  • Oversee the functions of the BSS support team, manage all BSS/RAN-related network activities and liaise with respective technical units to resolve network challenges.

Principal Functions

  • Participate in major incident reviews, support incident managers in identifying real causes and accurate descriptions of incidents and impacts, recommend remedial actions and resolve all issues that are escalated
  • Perform second level and necessary back office support to Field, BSS and NOC teams
  • Coordinate BSS database management, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, BTS/NodeB rehoming and packet switch configurations.
  • Coordinate the implementation of BSS/RAN-related work orders (WOs) and change requests (CRs)
  • Coordinate corrective RAN/BSS maintenance as required, and assist field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS- related outage and network problems.
  • Implement crisis management and service continuity policies and procedures to ensure minimal disruptions to the business in the event of any disaster.
  • Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration.
  • Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
  • Investigate and identify root causes of major incidences and ensure its resolution.
  • Carry out other duties as assigned by the Director, FNME Operations

Educational Requirements

  • First degree in Engineering or a related field

Experience, Skills & Competencies

  • Six (6) to Eight (8) years work experience with at least three (3) in a supervisory role
  • GSM, EDGE, WCDMA Technologies
  • Understanding of Network Topology and Connectivity
  • Network Availability and Capacity Management
  • Fault and Incident Management
  • Change Management
  • Teaming
  • Delegation/ Supervisory
  • Communication
  • Accountability
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus

 



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