Pfizer - Good health is vital to all of us, and finding sustainable solutions to the most pressing health care challenges of our world cannot wait. That's why we at Pfizer are committed to applying science and our global resources to improve health and well-being at every stage of life. We strive to provide access to safe, effective and affordable medicines and related health care services to the people who need them.
 
POSITION : GCO Director, Knowledge Architecture

Role Description

Develop and implement completely novel global Commercial Operations, Knowledge, & Portal/Platforms Management practice, process, workflows, operational data analytics and reporting, and technology infrastructures within global Business Analytics and Insights (BAI) operation and Global Commercial Operations (GCO). 
Directly lead and contribute to global operating model transformation, speed to market, significant reductions in budget and efficiencies, and operational long-range value delivery at enterprise levels for both Global Commercial Operations (GCO) and Business Analytics and Insights (BAI).
This is a virtual role based in Europe, preferred location Walton Oaks, UK.

Job Focus
Are you energized by leading efforts in business transformation that have direct impact on business performance through strategically enhanced analytic and commercial operations service delivery? Are you motivated by working with talented people from countries and cultures across the globe, and by having opportunity to work across different functional areas of expertise to execute new business models and ways of working through the application of digital execution, virtual collaboration, social technology, analytics, reporting, and digital knowledge management?

An exciting opportunity has arisen to join Pfizer Global Commercial Operations, Knowledge and Operations Knowledge Architecture Center of Excellence. The global department is primarily focused on leading business transformation efforts that focus on launching and enabling global platforms and strengthening the operating models of internal commercial services and analytics organizations at Pfizer to meet the changing needs of business unit clients. The available role is for an experienced lead with executive presence who will be responsible for global projects with an EU regional emphasis in stakeholder management and execution. Fundamental to the role is the ability to influence without authority, lead change management, and understand key stakeholders (business unit clients, analytics colleagues, commercial operations colleagues) and their business challenges in the EU markets at Pfizer. This opportunity manages highly visible efforts with significant exposure to executive senior leaders at Pfizer. 
 
Job Duties

Leads assessment, research, design, development, execution, and measurement of new, GCO and BAI portals/platforms, operations, and knowledge management strategies globally and within regions. 
Ideates, identifies, designs, creates, implements and sustains operations & knowledge management methods, tools, processes, and solutions for global GCO and BAI implementation. 
Executes responsibilities across program development & management, technical & functional delivery, and business partnership domains with senior GCO and Business Unit (BU) stakeholders in one of the newest GCO/BAI functional areas of exceptional complexity requiring a high degree of ingenuity, creativity, business, analytic, operations, digital strategy expertise, and influence. 
Deploys significant leadership, influence, and transformation management capability in unusually complex interactions across multiple geographies, countries, and across GCO and BAI matricies. 
Executes both independently and as part of a solid line and complex matrix reporting team. 
Acts independently to uncover and resolve issues and create process and technology solutions associated with the development and implementation of operational programs, knowledge and expertise sharing, workflow, tools, and reporting development, and works as part of a complex, broader team.

Responsibilities

Prime consultant/implementer and Operations/Knowledge leader to GCO and BAI regional and global teams to ideate, identify, design, create, implement and sustain critical operating and knowledge management solutions
Collaboratively build a knowledge management operating model to transform GCO and BAI operations across the domains of people, process, and technology with scalable frameworks
Provide global and regional expertise, insights, and influence on knowledge asset management (understand and influence workflow, develop knowledge maps, assess flow needs, and influence change to drive greater efficiency, effectiveness, re-use, hard dollar savings and value from BAI operations and GCO ); viewed as expert in field within Pfizer
Plan and lead KA communication and transformation strategy and efforts globally and within region
Co-lead and influence KA Collaboration initiatives, Communities of Practice [CoP], Knowledge exchange comprised of all levels of GCO and BAI colleagues with senior GCO, BAI, and BU functional executives
Develop, track, measure, and insight driven reporting of GCO and BAI KA KPIs to drive influence
Ensure Global Knowledge Management solutions drive global transformation and align with global and regional business partner requirements
Partner with senior GCO & BAI leaders, Procurement, BT and external vendors/suppliers to scope, develop, and implement sophisticated and highly advanced, new KA processes and technology applications to accomplish long-range GCO and BAI objectives
Identifies, designs, and implements transformational KA approaches requiring significant senior leadership, organizational, analytic and reporting, and operational alignment and influence. Attuned to the technology enabled knowledge management and information sharing trends within and outside the pharma sector

Qualifications

Educational qualification, MA/MS/MBA in Management, Marketing Research, Statistics, Operations, IT, Info Science required
Certification(s): Knowledge Management, Technology, Statistics, Change Management, Consulting, Business Process Management preferred
Proven seasoned experience in Technology, Consulting, BPO, Operations, Analytics

Critical competencies

Knowledge/Information Management
Analytics
Operations
Business Process & Workflow
Technology
Business Transformation
Learning Agility
Influence
Cross-cultural Awareness & Engagement
Business Partnership

Note: When the page opens, enter the Job Opening ID (1030207) in the Job ID Box, and click "Search"