Employment Nigeria
06-May-2016
LAGOS ,
IT and Telecoms
Growth in Value Alliance (GV Alliance) Partners is a business advisory and market intelligence services firm Our objectives are to assist organizations to achieve their growth aspirations by providing market intelligence, strategy formulation and implementation expertise and business operation improvement skills.
POSITION : Siebel Application Support
Job Description
Support within the ITIL framework
Platform Health-check on the Siebel production environment
Proactive - Application and System Monitoring
Deploy Siebel release onto production environment
Trouble-shoot application related problems on Production
Incident Analysis and Resolution for all production Incident Cases
Root Cause Analysis of Incidents.
Coordinate and monitor Data Loads in production
Report performance to Service/Program Management.
In-life issues / resolution and co-ordination
Housekeeping and Log Archival.
Responding to Request, Adhoc Queries etc. via ITIL framework Service Requests
Implement certain minor configuration changes subject to approval of the Siebel Change requests Board, which does not have an impact e2e or major change in functionality.
Test the resolution for production issues on a pre-production representative environment.
Implementing new automation jobs using Unix shell scripting.
Strong Siebel CRM functional knowledge.
How to Apply
Interested and qualified candidates should forward their CV's to: contact@gvapartners.com and recruitment@gvapartners.com using the job position as subject of the mail.
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